Your Voice. Your Stories. Your Community.
Turning the key at SNG is our brand new podcast designed with you in mind. It’s a space where we share updates, answer your questions and explore the issues that matter most to Sovereign Network Group customers. Our goal is simple: to be open, accountable and empower you to have a real voice in how SNG operates.
Why Listen?
· Transparency: We’ll give you clear updates on policies, changes in regulations and our long term plans. You’ll know the reasoning behind our decisions, straight from the source.
· Accountability: Hear directly from our colleagues and fellow customers as we discuss projects, bust myths, answer your questions and tackle concerns together.
· Customer Influence: Your voice is at the heart of this podcast. You’ll have opportunities to submit questions and share your experiences and feedback.
Who shapes a community? A conversation with Matt Buckham and Andrew van Doorn
We're kicking off Series 2 of Turning the Key at SNG with a special episode recorded to coincide with the HACT Community Investment Conference. Host Phoebe Newton is joined by Matt Buckham, Managing Director of SNG Community Foundation, and Andrew van Doorn, Chief Executive of HACT, for a conversation about the role customers, organisations and local partnerships play in creating thriving communities. Together, they explore what community means, why it matters, and how we can all help shape t...
31 Mar 2026
Customer & CEO
For the final episode of Turning the key at SNG, host and SNG customer, Phoebe Newton, sits down with Mark Washer, Chief Executive of SNG, for the most open conversation of the series. In this episode, Phoebe brings customer feelings directly to Mark, inviting a transparent discussion about repairs, long-term investment and the everyday realities customers face. This isn’t about highlighting problems, it’s about acknowledging them, explaining what’s being done and giving customers a cle...
24 Feb 2026
A turning point for youth homelessness
In this penultimate episode, host Phoebe Newton shines a light on one of SNG’s most impactful supported living schemes: The Foyer in Ryde, Isle of Wight. A place which offers safe accommodation, stability and opportunities for young people who face homelessness. Phoebe is joined by Luis Montague, a resident of the Foyer, and Nina Kennerdale, one of it’s Team Leaders. Together, they break down how the Foyer works, the challenges young people face today and why this kind of support can be truly...
27 Jan 2026
A green SNG
In this episode of Turning the key at SNG, guest host Nichola Rogers, one of SNG’s customers, explores what sustainability really means for our residents and the planet. Nichola is joined by Dan from Environmental Health and Safety and Pete, one of our Electrical Technicians, for a conversation that busts myths, shares practical insights, and shines a light on the real-world challenges and opportunities in sustainable housing. Dan breaks down why sustainability is often misunderstood in the m...
7 Jan 2026
Retrofit & futureproofing our homes
In this episode of Turning the Key at SNG, guest host Nichola Rogers, one of SNG’s customers, steps in to lead an important conversation about sustainability and the future of our homes. Nichola is joined by Jim Dyer, SNG’s Built Environment Director, and Kathryn Hulkes, Head of Retrofit Delivery, to explore what it really takes to make homes warmer, greener, and fit for the future. Together, they unpack SNG’s sustainability vision, the challenges and opportunities of retrofit and regeneratio...
27 Nov 2025
A customers' seat at the table
In Episode Two, we’re handing the spotlight to Princess Fortes, a social housing customer and valued member of SNG’s Customer Influence Panel (CIP). Princess shares her powerful journey — from lived experience as a resident, to sitting alongside senior leaders, influencing policy, and helping shape the future of customer voice at SNG. Hosted by Phoebe Newton, this episode offers a rare look through a customer’s eyes at: • What it really feels like to sit at the table with the CEO and Executi...
27 Oct 2025
Who is SNG?
In our first episode of Turning the key at SNG, we’re starting with the basics - who we are, what we do, and why it matters. Host Phoebe, who’s both an SNG colleague and customer, sits down with Ellie Cutler from our Social Value team to chat about how SNG came to be, what’s changed since our merger, and how our new locality model is bringing us closer to customers. Together, they explore what makes a home more than just bricks and mortar — it’s about people, community, and connection. If you...
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