23 Sept 2023
Scot Turner | Why Investing in Training and Development Leads to Greater Employee Satisfaction
Scot Turner | Why Investing in Training and Development Leads to Greater Employee Satisfaction
"We're in an amazing period now, where the workforce is more creative than ever. It's time to embrace technology and different values and unleash our industry's potential for the next level of success." ~ Scot Turner
If you're feeling frustrated and overwhelmed by the constant turnover in your restaurant staff, despite your efforts to provide training and development opportunities, then you are not alone!
Despite investing time and resources into onboarding and skill-building programs, you may find that employees still choose to leave, resulting in a revolving door of new hires.
This constant turnover can lead to a lack of team cohesion and a decrease in customer satisfaction, ultimately hindering the growth and success of your establishment.
In this episode, you will be able to:
Realize the impact that smart personnel choices can have on the success of your food and beverage enterprise.
Learn how to harness the power of creativity and technology for tangible business outcomes.
Recognize the urgent necessity to overhaul traditional training systems in the industry.
Get a unique insight into the potential of short-form video training to revolutionize the industry.
Become aware of why retention is the cornerstone for carving out a successful future in the industry.
Our special guest is Scot Turner (https://www.linkedin.com/in/scot-turner/)
With a dynamic background in the hospitality world spanning continents and decades, Scot Turner is a thought leader uniquely positioned to discuss the pressing issues dominating industry conversations today. While his profound expertise was first forged amidst the hustle and bustle of high-profile establishments in both England and the Middle East, it's his passion for innovation that truly sets Scot apart. As the current CEO of Auden Hospitality (https://www.audenhospitality.com/), Scot champions creative thinking and forward-facing strategies to elevate the hospitality sector's status beyond business as usual.
The key moments in this episode are:
00:00:00 - Introduction,
00:04:49 - Exciting Opportunities,
00:08:12 - Low Retention Rates,
00:10:36 - Attracting the Right Staff,
00:11:43 - Short Form Video Training,
00:14:51 - The Power of Real-Time Training,
00:15:59 - Embracing Authenticity and Technology,
00:17:51 - Promoting Soft Skills and Hospitality,
00:19:58 - The Connection between Training, Retention, and Labor Costs,
00:24:20 - The Importance of Budgeting for Training,
00:28:51 - Impact of Personalization on Attendance,
00:29:34 - Personalized Communication for Operator Attendance,
00:30:22 - Affordable Video Platform for Hiring and Vetting,
00:31:05 - Personal Development Scorecard for Associates,
00:34:02 - Importance of Work in Work-Life Balance,
00:42:09 - Hiring Right and Planning Ahead,
00:43:24 - Making Difficult Decisions for Long-Term Benefits,
00:44:20 - Unleashing the Superhero Within,
00:45:05 - Building Connections and Appreciation,
00:45:52 - Conclusion and Call to Action,
For a deeper dive into this conversation, click here for the episode web page (https://www.turningthetablepodcast.com/ep154)
Turning the Table (https://www.turningthetablepodcast.com/) is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the...
