Dental coach Steve Sperry and Dr. Mike Czubiak take on those difficult, awkward, and uncomfortable conversations that dentists have to have with their team, with their patients, and with others.
Wreckless employee behavior can put the whole team at risk of getting COVID or having to quarantine. Dr. Mike and Coach Steve feel the pressure from its fall out.
16 Aug 2020
Episode #12 Epic Call Recording Fail
Has the COVID shutdown caused a leak in Dr Mike's new patient pipeline? Does he have a clue of what is happening up front? Coach Steve makes him face the music or at least the epic phone call fail.
18 May 2020
Episode #11 Do You Have a Plan?
Does Dr Mike have a plan for taking care of all of his patients after he reopens the office? The coronavirus pandemic has caused plenty of disruption to our patients' routine and restorative care. Coach Steve talks about options to get him back on track.
27 Apr 2020
Episode #10 We Need Hazmat Suits!
Team zoom meetings can be fun until a team member freaks out and panics the team. Coach Steve and Dr Mike talk about zoom meetings, blind walks, and elbow bumps.
6 Apr 2020
Episode #9 You're Laid Off
Delivering tough new is usually not a dentist's favorite job. Do you do it by email, text, in-person? Coach Steve has his opinion.
5 Apr 2020
Episode #8 COVID-19: The Stress of the Strain
Remaining calm and remaining in charge during the stress of challenging times is what Coach Steve wants Dr Mike to do. This strain of the coronavirus will challenge us.
2 Mar 2020
Episode #7 You Broke My Loupes!
Breaking or losing dental equipment gets costly real quick. Listen to Dr Mike freak about his beloved loupes.
10 Feb 2020
Episode #6 Sexually Inappropriate!
Sometimes it is a team member that gets us in a bad spot. Can Coach Steve talk his way out of this one?
24 Jan 2020
Episode #5 I'm Going to be Out Tomorrow.
Is it okay for a team member to miss work because of their kid's first day of school, dance recital, or baseball game? Coach Steve and Dr Mike take on family events.
14 Jan 2020
Episode #4 Who Got Us This Bad Review?
Your team messes up and you get a bad google review. Take a deep breath, Coach Steve and Dr Mike will help you through it.
1 Dec 2019
Episode #3 Get off your Phone!
Dora's on her phone again and Coach Steve has a surprising message for her and Dr. Mike.
1 Dec 2019
Episode #2 You're Late!
This is something that many dentists go through often- the late employee. Always that one team member who is late to the morning huddle or for the first patient. Listen to Dr. Mike's struggles with stragglers as Coach Steve lays out the protocol for being late and how to deal with protocol infractions.
27 Nov 2019
Episode #1 Can We Talk?
What goes through your mind when a team member asks you, "Hey Doc, can I talk with you after work?" Is it dread? How do you handle it? Coach Steve and Dr Mike will help you be ready when you hear this question (usually, just as you are jumping into a room.)
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