You built your business to last, and the next ten years will test whether it does. The people you lead are looking to you for what comes next, often before you've worked it out yourself.
UNLEASHED is a podcast from LoyaltyOps for founders, CEOs, and senior leaders who are responsible for results through other people. Every episode comes back to one question: what does it take to build a business that lasts in a decade no one is prepared for?
In guest episodes, Mickey Anderson talks with leaders who run their own businesses about what they're building, the decisions they've made, what they're betting on, and what they've had to change in themselves along the way. In solo episodes, Mickey takes one problem she sees inside the organizations she advises, explains why it happens, and gives you something specific to try with your leaders that week.
Mickey is co-founder of LoyaltyOps, a leadership development firm that gets every leader aligned on the company's objectives and leading to the same standards, so performance improves across the organization.
New episodes come out every Thursday.
Emily Schneider says one of the most steadying things a leader can tell their people in an uncertain year is "I don't know," as long as it comes with what you're doing about it and a commitment to work through it together.
Emily is a fractional COO with more than 25 years of experience in B2B and B2C companies, from startups to $300 million in revenue. She and Mickey Anderson talk about what she looks for when a company keeps missing its objectives and the CEO is sure the answer is more process.
In this episode:
Why a "sales problem" usually turns out to involve marketing, client experience and product, and how a short conversation with each department shows it
Why your people and your customers are the two best sources of answers you already have
Why leaders who have grown out of startup mode need to slow down, and what that does for how their people see them
What happens when a leader says out loud what they're struggling with, and why people pull harder in response
Why Emily listens to every person before she tries to fix anything, and why she tells her people she'd rather they try and get it wrong
Connect with Emily Schneider
If something isn't working in your business and you can't work out why, Emily works out what's driving it, what needs to change and how to make it happen.
Website: https://www.es-cx.com (https://www.es-cx.com/)
LinkedIn: https://www.linkedin.com/in/emilymarieschneider/ (https://www.linkedin.com/in/emilymarieschneider/)
About UNLEASHED: UNLEASHED is the podcast from LoyaltyOps for leaders building businesses that last in a decade no one is prepared for. Host Mickey Anderson talks with leaders about what they are building, the decisions behind it, and what they are betting on next, and in solo episodes she takes one problem from inside growing organizations and shows what to do about it.
Book A Discovery Call with LoyaltyOps: https://loyaltyops.com/book (https://loyaltyops.com/book)
Subscribe to UNLEASHED for new episodes every Thursday.
Want to be a guest on UNLEASHED? Apply here: https://unleashed.loyaltyops.com/apply (https://unleashed.loyaltyops.com/apply)
1 Oct 2026
Why Most Cross-Functional Teams Fall Short
Marketing has a plan built around lead volume, sales has one built around close rate, and customer success has one built around retention, and the three leaders never sat down to build those plans together, even though each one depends on the others.
Why plans built inside each function can hit every target and still miss the growth plan, and what research published in Harvard Business Review found when it studied 95 cross-functional teams
The six parts of a brief to send 48 hours before a session, from the objective to the assumptions nobody has tested
How to run the session well, with respectful disagreement, time boxes and small breakouts, and what research on devil's advocate and genuine dissent means for your meetings
Why working across functions is a skill, and how to run three to five practice rounds with an after action review after each one
One thing to try this week: pick one objective or problem that crosses two or more functions, send the leaders involved a one-page brief 48 hours ahead, and book 60 minutes to work on it together
About UNLEASHED: UNLEASHED is the podcast from LoyaltyOps for leaders building businesses that last in a decade no one is prepared for. Host Mickey Anderson talks with leaders about what they are building, the decisions behind it, and what they are betting on next, and in solo episodes she takes one problem from inside growing organizations and shows what to do about it.
Book A Discovery Call with LoyaltyOps: https://loyaltyops.com/book
(https://loyaltyops.com/book)Get the free leadership frameworks: https://loyaltyops.com/free-resources (https://loyaltyops.com/free-resources)
Subscribe to UNLEASHED for new episodes every Thursday.
24 Sept 2026
How He Cut Turnover 40% in Six Months | Clark Ingram
When Clark Ingram took over people operations at a hospital, turnover dropped 40 percent in six months.
He did it as a self-described finance guy who got thrown into HR and is convinced most companies misread the whole problem. As he puts it, culture eats strategy for breakfast, but employee turnover eats culture for breakfast.
In this episode, Clark makes the case that about half of a company's turnover is created by HR itself, why his first move is always to stop the bleeding before anything else, and why the real root causes of turnover live several layers below the surface, where no AI tool can find them. He shares the story of unknowingly training his own competition, the small compensation fix that stopped it cold, and why he holds HR to a zero-turnover standard the same way a factory holds itself to zero defects. Along the way, you will hear why values fall apart the moment one leader stops living them, and what it actually takes to keep good people through this AI decade.
Clark Ingram is the founder of People Profits and the CHRO of Littleton Regional Healthcare. A finance leader by background, he was pulled into HR by a CEO frustrated with relentless turnover, and he has since helped multiple organizations cut turnover by more than 40 percent and stabilize workforces others had written off as unfixable. His new book, Churn, lays out the process step by step.
Learn more from Clark at People Profits: https://peopleprofits.com (https://peopleprofits.com) or https://clarkingram.com
(https://clarkingram.com)Get his book Churn: Proven Strategies to Overcome Failing Conventional Talent Management and Achieve Zero Turnover, on Amazon and wherever books are sold.
Find Clark on LinkedIn: Clark A. Ingram (https://www.linkedin.com/in/clark-ingram-mba-shrm-scp-cebs-cpcu-06385111)
About UNLEASHED: UNLEASHED is the podcast for business owners building companies that last in a decade no one is prepared for. Host Mickey Anderson talks with founders and operators about what they are building, the decisions behind it, and what they are betting on next.
Subscribe to UNLEASHED for new episodes every Thursday.
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