More and more, Customer Experience overtakes price and product as the key brand differentiator. Stay up-to-date with the latest Customer Experience insight, ideas and innovation. Join UX Indonesia and CX Insight, the leading digital transformation companies, as they host international experts and thought leaders sharing their insights each week. Whether you want to learn more about Product Design and Strategy (#ProductDesign #ProductStrategy), User Experience (#UX), Customer Experience (#CX), Service Design (#ServiceDesign), or Design Sprint (#DesignSprint), this is the podcast for you.
Seorang leader adalah sosok yang memberikan contoh dan petunjuk mengenai arah perusahaan. Dalam episode kali ini, Mahardhika Sulistyo dan Adilla Kassandra menggarisbawahi pentingnya kolaborasi dalam merumuskan dan mewujudkan Visi Misi dan Objectives Key Results (OKR) dari perusahaan. Dengan kolaborasi, tujuan dari setiap aktivitas menjadi lebih jelas dan bisa dicapai.
Fleksibilitas juga menjadi salah satu hal penting dalam perumusan OKR. Jika OKR sudah tidak lagi relevan, maka perlu adanya perbaruan agar selalu selaras dengan tujuan perusahaan.
Dengarkan podcast UX Indonesia untuk versi lengkap Meetup Design Leadership dan jangan lupa untuk terus mengikuti akun sosial media UX Indonesia:
Official Website: uxindo.com (http://uxindo.com/)
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16 Aug 2021
Design Leadership Bagian 1
Dr Eunice Sari membuka Meetup kali ini dengan pernyataan bahwa di balik produk yang menarik, ada proses desain yang tidak sederhana, yang di dalamnya melibatkan peran seorang leader.
Podcast bagian pertama ini berisi cerita tentang pengalaman Mahardhika Sulistyo dan Adilla Kassandra sebagai leader yang bekerja dengan bermacam-macam tim dan bagaimana mereka bertransformasi dari “one man show” menjadi leader yang tahu cara beradaptasi, membangun bersama, dan memimpin diri sendiri sebelum memimpin orang lain.
Dengarkan podcast UX Indonesia untuk versi lengkap Meetup Design Leadership dan jangan lupa untuk terus mengikuti akun sosial media UX Indonesia:
Official Website: uxindo.com (http://uxindo.com/)
Facebook : facebook.com/uxindo (http://facebook.com/uxindo)
Instagram : instagram.com/uxindo (http://instagram.com/uxindo)
Twitter : twitter.com/indonesia_ux (http://twitter.com/indonesia_ux)
Google + : plus.google.com/+uxindonesia (http://plus.google.com/+uxindonesia)
LinkedIn : linkedin.com/company/ux-indonesia (http://linkedin.com/company/ux-indonesia)
Line : line.me/ti/p/uxindo
Unsplash : unsplash.com/@uxindo (http://unsplash.com/@uxindo)
Pinterest : pinterest.com.au/uxindo (http://pinterest.com.au/uxindo)
30 Jul 2021
Listen, Show, or Tell? Involving Staff in the Strategic Design (Part 2)
In this second part, Julia Birks talks about the Co-design and Deliver steps. She notes that what’s also important at these stages is to understand the constraints of the sort of situation you're in, and how you can get the best outcomes. Low fidelity is a key. Don’t waste your time to create beautiful polished things, and spend as much time as possible communicating the intent or the concept or the experience that the people are going to have. That way, they can make sense of it and give you feedback. The idea is to have lots of people in the co-design sessions from within the business who tell you where your ideas are bad. You want people to let you know what's working, and what’s not.
If you want to build trust and confidence, start with your back of house staff and your frontline staff. Protect their privacy. Make them all feel part of a team. And make sure as part of that, you're establishing a regular feedback loop. So you can keep everyone across the business on the same page. However, you don't always get to this kind of level of maturity in collaborative design overnight. It takes time. It takes commitment, takes consistency but when you see the changes, it is all worth it.
Click here for the summary of each episode and the full transcript: https://tinyurl.com/transcriptJuliaBirks
Listen more about this in our podcast and don’t forget to follow UX Indonesia social media accounts for regular updates:
Official Website: uxindo.com
Facebook : facebook.com/uxindo
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