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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

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Yes, this podcast regularly features guests.

UX Stories Podcast

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by Lihong Hicken

5.0(1 reviews)

28 episodes

Updated Daily

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Podcast Overview

If you want to understand your customers more deeply and unlock growth that doesn't rely on guesswork, this series is for you. Founders, operators, and product leaders tune in to learn how real conversations shape better products, better decisions, and better outcomes. In each episode of UX Stories Podcast, you'll explore how fast-growing teams uncover meaningful insights using smarter feedback loops and authentic user conversations. Inspired by the approach behind TheySaid, this show digs into why traditional surveys fall short and how modern teams gather richer, more actionable signals that drive real business impact.

Language

🇺🇲

Publishing Since

3/13/2026

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Recent Episodes

June 3, 2026

The End of High-Fidelity Design? How AI Is Merging Designer, PM & Dev Into One Role

🎙️ UX Stories | Episode with Mike Mancuso, Head of Product Design at Veoci Is the traditional design process dead? Mike Mancuso has 20 years of design leadership experience — from building design systems for 10M+ users at Wiley to leading public safety UX at BlueLine GRIT. In this episode, he breaks down how AI tools like Claude Code are completely transforming the way his team designs, and why he hasn't touched a high-fidelity design in 6 months. 💡 What you'll learn: • Why "seeing is still believing" — and where AI falls short in design • How Veoci is replacing a $1,000 UI kit with AI-generated design systems • The Figma + MCP Server + Claude Code workflow replacing traditional handoffs • Why PM, designer, and developer roles are merging into one "product builder" • The real ROI of vibe-coding your design system • How to get faster, unbiased user feedback using AI moderated research ⏱️ Timestamps: 0:00 – Introduction & the "listening gap" in product teams 0:43 – Mike's core design philosophy after 20 years 3:57 – Why design has become the soul of the product 9:23 – The traditional design process: specs → wireframes → handoff 14:08 – How AI is replacing high-fidelity design overnight 18:01 – Claude Code + Figma MCP: generating a full UI kit 20:30 – The ROI of vibe-coding your design system 22:04 – Are PM, designer & dev merging into one role? 27:17 – Usability testing: from protecting engineers to protecting users 29:50 – Why users love constraints (and what software can learn from diners) 31:27 – Vibe Design System + AI moderated feedback = faster iteration 35:12 – How to ask unbiased research questions with AI 37:39 – Mike's #1 indispensable tool right now (hint: it's not Figma) 24:29 – The most fulfilling part of leading a design team 📺 Subscribe for weekly UX Stories episodes UXDesign #ProductDesign #AIDesign #VibeDesign #ClaudeCode #FigmaMCP #DesignSystems #UXResearch #ProductManagement #AI

May 27, 2026

From Engineer to Storyteller: Building Trust in Cybersecurity Products

🔐 What does it take to build trust in a product users hope they never have to use? In this episode of They Said, host Lihong Hicken sits down with Ashish Malpani — Head of Product & Alliance Marketing at Corelight — a rare blend of cryptography patent holder, published novelist, and cybersecurity PMM. Ashish shares how he went from applications engineer → product management → product marketing, and why big-picture storytelling is the secret weapon in enterprise tech. They dive deep into the future of AI-powered user feedback, the challenge of building B2B products users actually trust, and why getting candid customer truth is harder than it looks. 💡 What you'll learn: Why cybersecurity marketing has been destroying customer trust for years How to collect meaningful B2B product feedback at AI speed The difference between knowing what users do vs. why they do it When AI interviewers are better than humans (the data will surprise you) Why agentic systems aren't about saving money — they're about spending time on what matters ⏱️ Timestamps: 00:00 – Welcome & Ashish's background: engineer, novelist, cybersecurity PMM 01:49 – Why cybersecurity vendors have eroded user trust 03:11 – The 300-million record breach at Progress (MOVEit) 06:15 – How to build feedback into your product, not bolt it on 11:15 – The skill gap, AI mandate & focusing on high-risk threats 14:23 – Corelight's UX challenge: too much data, too complex 19:26 – Designing for both power users and novices 20:53 – AI's role in gathering & analyzing qualitative feedback 25:18 – Why B2B usability testing is a black box 28:00 – Should AI interview your customers? (Honest take) 33:13 – 75% of people prefer AI interviews — here's why 38:27 – Rapid fire: most honest feedback channels right now 42:53 – The magical wand: frictionless, automated customer truth 46:53 – AI agents: it's not about saving money 48:21 – The most fulfilling part of the job: big-picture storytelling 🌐 Visit They Said: https://theysaid.io If you found value in this episode, *like, subscribe, and leave a comment below — we'd love to hear how your team collects user truth!* 👇

May 21, 2026

A/B Testing Secrets from LaunchDarkly | Why Data Can't Replace Human Curiosity

What if your dashboard is lying to you? 📊❌ In this episode of UX Stories, host Lihong Hicken sits down with Aaron Montana, Head of Experimentation & Product Analytics at LaunchDarkly, to explore the real intersection of engineering, A/B testing, and user research — and why the future of testing might include machines testing for machines. 🤖 Whether you're a product manager, engineer, or UX researcher, this conversation will challenge the way you think about features, data, and what it really means to understand your users. 🕐 TIMESTAMPS 00:00 – Welcome & Introduction 01:20 – What a dashboard can never fully explain 💡 02:05 – The role of human curiosity in experimentation 03:05 – What is LaunchDarkly and who uses it? 03:27 – Why feature flags are the best foundation for A/B testing 05:45 – Bridging the gap between engineers and marketers 08:25 – Quantitative vs. qualitative: what's the right sequence? 09:25 – How to design a research study from scratch 11:15 – Qualitative finds problems; quantitative solves them 15:48 – The psychological challenge of killing your own feature 😬 18:45 – Why high-velocity teams are already running experiments — just badly 22:14 – Vibe coding vs. vibe testing: the speed gap 🚀 24:50 – Is qualitative research becoming too expensive? 26:20 – Synthetic data and AI panels — promise vs. reality 🤔 28:08 – Early-stage vs. late-stage testing: when to use AI 30:00 – Are we about to test for machines, not humans? 🤯 32:31 – The future: machines running experiments for machines 💬 If technology is the rain and our ecosystem is a garden — more jobs, more testers, more ecosystems to validate. 🌱 Like, Subscribe & hit the 🔔 if you're building products and want to ship with confidence — not just speed. UXResearch #ABTesting #LaunchDarkly #ProductManagement #UserTesting #VibeCoding #FeatureFlags #Experimentation #StartupGrowth #UXStories

28 total episodes available

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What is UX Stories Podcast?: If you want to understand your customers more deeply and unlock growth that doesn't rely on guesswork, this series is for you. Founders, operators, and product leaders tune in to learn how real conversations shape better products, better decisions, and better outcomes.

In each episode of UX Stories Podcast, you'll explore how fast-growing teams uncover meaningful insights using smarter feedback loops and authentic user conversations. Inspired by the approach behind TheySaid, this show digs into why traditional surveys fall short and how modern teams gather richer, more actionable signals that drive real business impact.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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