Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.
Vet CX's Podcast
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8 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇦🇺
Podcast Overview
Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.
Language
🇺🇲
Publishing Since
7/13/2020
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Recent Episodes
October 2, 2024
Episode Navigating the Chaos Part 2: Proactive Management and Delegation for Veterinary Practice Success
In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
August 29, 2024
Navigating the Chaos: A Must-Listen Podcast for Veterinary Practice Owners and Managers
In the fast-paced world of veterinary practice, chaos can seem like the norm. For many practice owners and managers, the daily grind feels more like putting out fires than executing a well-thought-out plan. You might find yourself wondering, "Am I coming or going?" as you juggle clinical responsibilities with leadership duties, and struggle to keep your team on track. The reality is, you're not alone. The pressures of managing a veterinary practice often force even the most seasoned professio...
July 20, 2021
How MyVet Strathfieldsaye became No.1 in CX
Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Dr Bibby joins the podcast today to talk about her journey to using VetCX's Customer Care Insights Program and how her team have gotten the most out of it. Subscribe & Stay Updated Don't miss out on future episodes of Navigating the Chaos! Subscribe to our podcast for more insights, expert advice, and practical strategies tail...
8 total episodes available
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Frequently asked questions
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- What is Vet CX's Podcast?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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