Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. Thank you for tuning in and we hope you enjoy the podcast.
Ep. 4 | Building a Practice That Runs Without You: Efficient Strategies for Your Business
Veterinary Health Practice Podcast By Veterinary Medical Association Executives
This final episode of our series features Heather Prendergast RVT, CVPM, Holly Daughtery, LVT, CVPM, and Dr. Lou Olson, DVM, discussing how veterinary practices can become more efficient and run without the need for constant doctor oversight. They’ll explore signs of practice dysfunction, strategies for empowering teams, and the importance of trust and effective communication.
Key Topics
Signs of practice dysfunction and survival mode
Call-out culture and its impact on patient care
Building trust through team training and communication
Conducting effective time studies to improve workflow
Strategies for empowering veterinary teams and leadership
24 Jun 2026
Ep. 3 | Mastering Spectrum of Care in Veterinary Practice: Strategies for Success
Veterinary Health Practice Podcast By Veterinary Medical Association Executives
This session explores the spectrum of care in veterinary medicine, emphasizing communication, trust, and collaborative decision-making among veterinary teams and pet owners. It highlights practical strategies for implementing spectrum of care to improve patient outcomes and client satisfaction. Part 3 of 4.
Key Topics
Spectrum of care in veterinary medicine
Communication and trust in veterinary teams
Balancing treatment options with client needs
18 Jun 2026
Ep. 2 | Navigating Cost Conversations in Your Practice: Strategies for Confidence and Trust
Veterinary Health Practice Podcast By Veterinary Medical Association Executives
This episode, please join us for a deep discussion on navigating cost conversations with clients in veterinary medicine, emphasizing confidence, transparency, and team collaboration. Dr. Lou Olson, Holly Daugherty, and Heather Prendergast share practical strategies to improve client trust and team communication around costs. Part 2 of 4.
Key Topics
Impact of veterinarian behaviors on client trust
Strategies for transparent cost communication
Building team confidence in discussing costs
Tools and resources for cost transparency
The importance of nonverbal communication in client interactions
11 Jun 2026
Ep. 1 | Mastering Workflow Efficiency in Vet Med: Strategies from the Experts
Veterinary Health Practice Podcast By Veterinary Medical Association Executives
Can your veterinary practices overcome workflow bottlenecks? The first part of this series, Heather Prendergast RVT CVM, Holly Daughtery, LVT, CVPM, and Dr. Lou Olson, share practical strategies on team empowerment, consistency, trust, and technology to help you improve efficiency and patient care in your practice. Part 1 of 4.
Key Topics
Common workflow bottlenecks in veterinary practices
Strategies for team empowerment and trust-building
Importance of consistency and protocols among doctors
Utilizing technology for medical records and communication
Training and ownership to reduce bottlenecks
10 Oct 2024
Episode 3 | Measuring Success and Future Trends in Veterinary Mentorship
In the final episode, we’ll discuss how to measure the
success of mentorship programs and look ahead to the future of mentoring in veterinary medicine. We’ll also talk about how new grads can find genuine mentorship opportunities and ensure they are entering a practice that
prioritizes strong support. Join us.
3 Oct 2024
Episode 2 | Building a Successful Mentorship Program: Steps, Strategies, and Best Practices
This episode will dive into the strategies and best
practices for establishing a successful mentorship program. We’ll cover the team-based nature of mentorship, emphasizing how it’s not solely the responsibility of associates or managing DVMs, but a collective effort
involving the whole veterinary staff.
27 Sept 2024
Episode 1 | The Critical Role of Mentorship in Veterinary Medicine
In this episode, we’ll explore the significance of
mentorship in veterinary medicine, discussing why it’s essential for new graduate veterinarians and how mentorship can build a solid support network.
We’ll also talk about the role of mentorship for technicians and how it benefits the entire veterinary team.
25 Apr 2024
Vet Candy's "Unmasking the Opioid Crisis: A Veterinary Professional's Role Revealed" - Part 3
Welcome to the VMAE's Veterinary Practice Health podcast. We proudly present a unique collaboration featuring Vet Candy's insightful series: Unmasking the Opioid Crisis: A Veterinary Professional's Role Revealed.
This three-episode program offers an in-depth exploration of the opioid epidemic's effect on veterinary medicine and the vital role veterinary professionals play in this public health issue and we are excited to share it with you!
Episode 3: As the focus on opioid misuse sharpens, it is essential to recognize and address the unique dynamics within veterinary practices. Safeguarding against potential risks can contribute significantly to the broader efforts aimed at curbing the multifaceted challenges posed by the opioid epidemic. It underscores the importance of a comprehensive approach that includes veterinary professionals in the collective endeavor to mitigate the impacts of opioid misuse on both human and animal well-being.
* Continuing Education Info:
This Program is approved by AAVSB RACE for veterinary technicians and by VHMA for veterinary practice manager continuing education credit. Please go here for more information: https://www.myvetcandy.com/opiod-ceâ (https://www.myvetcandy.com/opiod-ce)
To get your CE credits:
Listen to each of the three episodes
Take the quiz here:
https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a (https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a)
3. Print or Save your certificate
Email hello@myvetcandy.com (mailto:hello@myvetcandy.com) if you have any questions or concerns regarding credit.
18 Apr 2024
Vet Candy's 'Unmasking the Opioid Crisis". A Veterinary Professional's Role Revealed" - Part 2
Welcome to the VMAE's Veterinary Practice Health podcast. We proudly present a unique collaboration featuring Vet Candy's insightful series: Unmasking the Opioid Crisis: A Veterinary Professional's Role Revealed.
This three-episode program offers an in-depth exploration of the opioid epidemic's effect on veterinary medicine and the vital role veterinary professionals play in this public health issue and we are excited to share it with you!
Episode 2: In 2014, Heather Pereira's disturbing case in Kentucky unveiled "vet shopping," where she intentionally harmed her dog to obtain opioids. This exposed a concerning aspect of the opioid epidemic, prompting public education campaigns and highlighting the risks of misusing pet medications like Tramadol and Valium. Pereira's case emphasized the need for awareness, education, and thoughtful regulation in addressing the opioid crisis's impact on both humans and animals. Featuring Dr. Martha Smith-Blackmore and Dr. Rachael Kreisler
* Continuing Education Info:
This Program is approved by AAVSB RACE for veterinary technicians and by VHMA for veterinary practice manager continuing education credit. Please go here for more information: https://www.myvetcandy.com/opiod-ceâ (https://www.myvetcandy.com/opiod-ce)
To get your CE credits:
Listen to each of the three episodes
Take the quiz here:
https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a (https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a)
3. Print or Save your certificate
Email hello@myvetcandy.com (mailto:hello@myvetcandy.com) if you have any questions or concerns regarding credit.
11 Apr 2024
Vet Candy's "Unmasking the Opioid Crisis: A Veterinary Professional's Role Revealed" - Episode 1
Welcome to the VMAE’s Veterinary Practice Health podcast. We proudly present a unique collaboration featuring Vet Candy's insightful series: Unmasking the Opioid Crisis: A Veterinary Professional's Role Revealed.
This three-episode program offers an in-depth exploration of the opioid epidemic’s effect on veterinary medicine and the vital role veterinary professionals play in addressing this nationwide crisis and provides a deep understanding of the opioid epidemic, its impact on both human and animal welfare, and the responsibilities of veterinarians in managing opioid use.
Episode 1 :
In 1980, a letter in the New England Journal of Medicine downplayed opioid addiction risk, shaping subsequent prescribing practices. Opioid prescriptions surged in the 1980s fueled by OxyContin approval in 1995 and endorsement for chronic pain in 1997. Aggressive marketing led to a tenfold increase in OxyContin prescriptions from 1997 to 2002. By 2006, the US had 72 opioid prescriptions per 100 people. This contributed to an opioid epidemic with over 62 million patients filling prescriptions by 2016.
* Continuing Education Info:
This Program is approved by AAVSB RACE for veterinary technicians and by VHMA for veterinary practice manager continuing education credit. Please go here for more information: https://www.myvetcandy.com/opiod-ce (https://www.myvetcandy.com/opiod-ce)
To get your CE credits:
Listen to each of the three episodes
Take the quiz here:
https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a (https://www.classmarker.com/online-test/start/?quiz=gdm656523c5c6f1a)
3. Print or Save your certificate
Email hello@myvetcandy.com (mailto:hello@myvetcandy.com) if you have any questions or concerns regarding credit.
29 Feb 2024
Whole Team Utilization: Part 4
Summary
In this last conversation of the series, the hosts and guests discuss the importance of culture and leadership in veterinary practices. They emphasize the need for a positive and empowering culture where team members feel safe to take risks. The hosts share examples of leadership behaviors that contribute to a positive culture, such as trust, transparency, and vulnerability. They also discuss the importance of celebrating wins and recognizing team members' achievements. The conversation concludes with a discussion on self-evaluation for leaders and the role of emotional intelligence in leadership.
Takeaways
Culture plays a crucial role in veterinary practices, and it should be positive, empowering, and aligned with team members' values.
Leaders should demonstrate behaviors that build trust, such as being transparent, showing vulnerability, and following through on commitments.
Celebrating wins, both big and small, is important for creating a positive culture and motivating team members.
Leaders should regularly evaluate their leadership style and strive to improve their emotional intelligence.
Chapters
00:00
Introduction
01:11
The Importance of Culture
04:30
Leadership Behaviors
06:42
Celebrating Wins
10:51
Creating a Positive Culture
13:36
Self-Evaluation for Leaders
19:15
Conclusion
Episode 4 of 4
22 Feb 2024
Whole Team Utilization: Part 3
Summary
In this conversation, episode #3 of 4, Dr. Lou Olson and Leslie Boudreau discuss the importance of whole-team utilization and efficiency in veterinary practices with Heather. They emphasize the need to understand state practice acts and the scope of practice for different team members. They also highlight the benefits of cross-training and breaking down the front vs back mentality in hospitals. By empowering and supporting the entire team, practices can improve their culture and provide better client experiences.
Takeaways
It is crucial to know and understand the state practice acts and scope of practice for veterinary team members.
Whole team utilization involves dividing responsibilities and cross-training to ensure the right person is in the right place at the right time.
Breaking down the front vs back mentality and fostering a team-oriented culture leads to better efficiency and client experiences.
Cross-training and flexibility allow team members to discover their strengths and contribute to different areas of the hospital.
Chapters
00:00
Introduction and Background
01:23
Understanding State Practice Acts
03:35
Whole Team Utilization
09:20
Breaking Down Front vs Back Mentality
14:17
Cross Training and Flexibility
16:11
Conclusion
15 Feb 2024
Vet Tech Utilization: Part 2
Summary
In this podcast episode #2, we discuss veterinary technician utilization and efficiency. We focus on the onboarding program for new team members and the importance of leveling up technicians. We also talk about different positions for technicians and the benefits of cross-training and mentorship.
Our hosts emphasize the value of growing your technicians and building trust with doctors. They also touch on the scope of practice in veterinary medicine. Overall, the episode provides insights and strategies for maximizing the utilization of veterinary technicians.
Takeaways
Implementing a comprehensive onboarding program is crucial for maximizing veterinary technician utilization.
Cross-training and mentorship are effective ways to develop technicians' skills and ensure their comfort level in different areas.
Growing your technicians through training and support can be a solution for practices that struggle to find credentialed technicians.
Building trust with doctors is essential for expanding technician roles and responsibilities.
Understanding the scope of practice in veterinary medicine is important for optimizing technician utilization.
Chapters
00:00
Introduction
01:19
Onboarding Program
03:21
Leveling Up Technicians
05:12
Different Positions for Technicians
07:26
Cross-Training and Mentorship
10:11
Growing Your Own Technicians
12:22
Building Trust with Doctors
15:31
Overcoming Hurdles with Doctors
18:04
Scope of Practice
18:28
Conclusion
8 Feb 2024
Vet Tech Utilization: Part 1
Summary
This podcast episode discusses the importance of veterinary technician utilization and efficiency in veterinary practice. The hosts, Heather Prendergast, Leslie Boudreau, and Dr. Lou Olson, emphasize the need to fully utilize veterinary technicians and create a culture that values their contributions. They highlight the benefits of technician utilization, such as improved job satisfaction, reduced turnover, and increased efficiency. The conversation also explores the various roles and responsibilities that credential technicians can take on in a practice, beyond traditional floor duties. The episode concludes with a discussion on onboarding programs and the impact of culture on technician utilization.
Takeaways
Fully utilizing veterinary technicians can lead to improved job satisfaction and reduced turnover.
Credential technicians can take on advanced roles in areas such as dentistry, behavior, and leadership.
Creating a culture that values technician utilization is essential for maximizing their contributions.
Onboarding programs and a positive practice culture play a significant role in technician utilization.
Chapters
00:00
Introduction and Background
01:24
The Importance of Veterinary Technician Utilization
03:06
Benefits of Technician Utilization in Practice
04:10
Fully Utilized Technicians in Practice
05:31
Implementing Technician Utilization in Hospitals
08:35
Creating a Culture of Technician Utilization
11:08
Expanding Roles for Credential Technicians
13:28
Empowering Technicians for Advanced Roles
17:17
Onboarding and Impact of Culture
18:02
Conclusion
24 Jul 2023
W.I.N. - Conflict Resolution: A VMAE Podcast Series (Part 4)
Veterinary Health Practice Podcast
By Veterinary Medical Association Executives
Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. This is part 3 in a 4-part series. Thank you for tuning in and we hope you enjoy the podcast.
17 Jul 2023
Conflict Resolution Styles : A VMAE Podcast Series (Part 3)
Veterinary Health Practice Podcast
By Veterinary Medical Association Executives
Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. Thank you for tuning in and we hope you enjoy the podcast.
10 Jul 2023
De-escalation - Conflict Resolution : A VMAE Podcast Series (Part 2)
Veterinary Health Practice Podcast
By Veterinary Medical Association Executives
Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. This is Part 2 of a 4-part series. Thank you for tuning in and we hope you enjoy the podcast.
28 Jun 2023
Conflict Resolution : A VMAE Podcast Series (Part 1)
Veterinary Health Practice Podcast
By Veterinary Medical Association Executives
Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. Thank you for tuning in and we hope you enjoy the podcast.
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