Welcome to "Video Voyagers: Edge of AI", powered by Videate!
We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success.
In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS.
Barriers? Shattered. Misconceptions? Debunked.
Join us as we discover the incredible potential of AI and Video Automation for Customer Success.
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Maximizing Customer Retention in the AI-Driven World with Jeff Beaumont
In this episode of Video Voyagers: Edge of AI, Jeff Beaumont, Customer Success Consultant at Jeff Beaumont Consulting, joins Audrey Lecker and Richard Benavides to explore the challenges facing customer success teams, compliance risks, and the significance of collaboration and empathy in an AI-driven world.
8 Feb 2024
The Future of Customer Education: Personalization and AI Integration with Annie Dean, CEO and Co-Founder of RecastSuccess
In this episode of Video Voyagers: Edge of AI, Annie Dean, CEO and Co-Founder of RecastSuccess, joins Audrey Lecker and Richard Benavides to discuss the impact of AI on jobs in the customer success field, the current state of businesses considering customer experience, and the challenges facing customer education teams.
25 Jan 2024
AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker
In this episode of Video Voyagers: Edge of AI, hosts Richard Benavides and Audrey Lecker discuss the impact of scaling on customer experience and the fear surrounding AI technology. They explore the benefits and drawbacks of automated systems, such as at McDonald's and Amazon. They also dive into the role of AI in creative industries, and how it might both enhance and threaten the work of artists. Richard and Audrey emphasize the importance of embracing AI tools and staying informed to future-proof yourself in a rapidly changing landscape.
10 Jan 2024
AI Influencers, Stolen IP, and the AI Industrial Revolution with Sprout Social's Bianca Ker
In this episode of Video Voyagers: Edge of AI, Bianca Ker, Senior Director for Customer Success - Influencer Marketing at Sprout Social, joins Audrey Lecker and Richard Benavides to unveil how AI is shaping the future of work and why we must adapt to this shift. They also dive into the impact of AI on global customer experience and influencer marketing, as well as the rising value of authenticity and human touch in a digital world dominated by AI.
30 Nov 2023
AI Doesn’t Care About You with Noah Little
In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how being a great customer CSM is like flying an airplane, and the role of video in transforming customer engagement in the digital age.
9 Nov 2023
AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success
In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success.
26 Oct 2023
Is This the Future of AI in Video? With Richard Benavides, Director of Customer Success at Videate
In this episode of Video Voyagers: Edge of AI, Richard Benavides, Director of Customer Success at Videate and our new co-host, joins Audrey Lecker to delve into the emerging AI trends in customer success, how Videate is using AI to redefine customer success, and how to ensure that your AI-produced content authentically resonates on a human level.
12 Oct 2023
TikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocket
In this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos for the TikTok generation.
28 Sept 2023
Customer Success 2.0: The AI-Powered Operational Shift You Can't Ignore with Luke Ferrel, Global Head of Customer Success at Deel
In this episode of Video Voyagers: Edge of AI, Luke Ferrel, Global Head of Customer Success at Deel, joins host Audrey Lecker to dive into the importance of operationalizing customer success. They explore the evolving definitions of operational and customer success in the age of AI, how the roles within customer success departments evolved over the years to cater to operational demands, and the future of AI-driven video automation in operational processes.
31 Aug 2023
Generative AI: The Ultimate Copilot in Enhancing Customer Success with Daphne Lopes, Principal Manager of Customer Success at HubSpot
In this episode of Video Voyagers: Edge of AI, Daphne Lopes, Principal Manager of Customer Success at HubSpot, joins host Audrey Lecker to dive into emerging AI trends that will significantly impact customer experience, the role of generative AI for video and text content evolving in the customer success and customer experience space, and the potential of generative AI in transforming how customers interact with products.
17 Aug 2023
The Churn Doctor's AI Prescription with Greg Daines, CEO of ChurnRX
In this episode of Video Voyagers: Edge of AI, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the power of AI in predicting churn and retention, enhancing customer experience, and its impact on customer behavior change.
3 Aug 2023
The AI Effect on Customer Experience with Mary Poppen, President of HRIZONS Employee Experience Division
In the first episode of Video Voyagers: Edge of AI, Mary Poppen, the President of Horizon’s Employee Experience Division, joins host Audrey Lecker to explore the power of AI in predicting customer needs and creating personalized experiences. They also share valuable insights on leveraging customer data as well as the future of customer experience and the transformative impact of AI and video automation.
2 Aug 2023
Video Voyagers: Edge of AI Trailer
Welcome to "Video Voyagers: Edge of AI", powered by Videate!
We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success.
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