This vibrant podcast series captures conversations with industry experts as they discuss the risk management and insurance trends and issues facing the U.S. healthcare industry. The dialogue and perspectives can help healthcare organization leaders improve their risk and insurance vital signs.

Vital Signs: Risk and Insurance for Healthcare
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Podcast Overview
This vibrant podcast series captures conversations with industry experts as they discuss the risk management and insurance trends and issues facing the U.S. healthcare industry. The dialogue and perspectives can help healthcare organization leaders improve their risk and insurance vital signs.
Language
🇺🇲
Publishing Since
12/9/2020
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Recent Episodes

April 13, 2026
Behind the glitch: Tracing AI in safety events
<p class="MsoNormal">When a critical clinical event occurs, how do you know if AI played a role? In this episode, we dive into the emerging challenge of identifying and investigating AI-related incidents in <a href= "https://www.wtwco.com/en-us/industries/health-care">healthcare</a>. Learn how to evaluate AI as a contributing factor, define what counts as an AI-related near miss and document safety concerns effectively.</p> <p class="MsoNormal">We also explore how to train staff to recognize and report errors in which AI may have had an impact or appear to have been a causal factor. If patient safety and technology oversight are on your radar, this conversation is a must-listen.</p>

March 6, 2026
From risk to resolution: Preventing patient abandonment claims
<p>This episode focuses on the essential components and best practices for drafting an effective and legally sound termination letter when ending the physician–patient relationship, emphasizing the need for a professional, nonconfrontational tone that prioritizes a smooth transition for the patient. The episode explains why providers are generally not required to give a reason for termination, outlines how to clearly communicate the effective date and emergency care timeframe — often 30 days — and highlights the importance of including resources for finding a new provider as well as instructions and forms for transferring medical records, all while adhering to HIPAA and state requirements regarding fees and access rights.</p> <p>The discussion also covers the rationale for avoiding direct referrals to specific clinicians, the need to tailor notice periods based on state rules and patient circumstances and the correct process for sending the letter via certified and standard mail to ensure proper documentation. Overall, this episode provides practical, detailed guidance to help practices protect patients, maintain compliance, and reduce risk when communicating the dissolution of care.</p>

March 5, 2026
Challenges and barriers to termination
<p>In this episode, we explore the complex operational, ethical and regulatory considerations involved in communicating the termination of a physician–patient relationship, including the internal challenges practices face, such as ensuring consistent workflows, preventing inadvertent rescheduling, managing difficult behaviors and maintaining nondiscriminatory processes. Our guests discuss barriers like fear of negative social media, longstanding patient ties and concerns about regulatory scrutiny, as well as how practices decide whether termination applies to an individual provider, a group, or an entire system while navigating EMTALA requirements. </p> <p>The conversation also covers patient appeals, voluntary withdrawals from care and when a formalized process is recommended to avoid misunderstandings or abandonment claims. Additionally, we highlight the significant risks, liabilities and CMS-related compliance exposures that arise from mishandled terminations, the patient's rights regarding records access and safe care transitions, and why tracking termination data is essential for identifying patterns, addressing bias, improving communication and strengthening policies.</p>
20 total episodes available
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Frequently asked questions
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- What is Vital Signs: Risk and Insurance for Healthcare?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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