Voice of the Customer
Claim This Podcastby BPA Quality
Podcast Overview
<p>Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.</p>
Language
🇺🇲
Publishing Since
9/8/2020
2 verified phone numbers on file for Voice of the Customer
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Recent Episodes
November 12, 2020
Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to comm...
November 2, 2020
Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words. After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant...
September 29, 2020
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too! https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/ #Disney #BuschGardens #Chick-fil...
5 total episodes available
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Frequently asked questions
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- What is Voice of the Customer?
<p>Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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