Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Voices in the Channel

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by MSP Channel Insights

13 episodes

Updated Daily

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Podcast Overview

Voices in the Channel is a new podcast from MSP Channel Insights hosted by Sophie Milburn, created to spotlight the people and stories shaping today’s channel ecosystem. Each episode takes a human-first look at key topics across the industry, from leadership, recruitment and workplace culture to innovation, inclusion, and the impact of emerging technologies. Featuring candid conversations with professionals across the sector, the series aims to share practical insights, lived experiences and inspiration for anyone working in or connected to the channel.

Language

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Publishing Since

4/30/2026

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Recent Episodes

July 23, 2026

The Cost of Being 'Always-On' with 24/7 Services

In Episode 13 of the Voices in the Channel podcast, Sophie Milburn is joined by Milan Ramani, Director of Professional Services at Infrassist, to unpack the reality behind the MSP industry’s “always-on” culture. They explore why 24/7 support has become standard, how this pressure impacts teams on the ground, and where the line sits between great service and operational overload. Milan also shares practical insights on how MSPs can build more structured, scalable support models that improve consistency, reduce burnout, and set clearer expectations with customers. Listen now to hear the full conversation.

July 16, 2026

Imposter Syndrome: When Your Career Outpaces Your Confidence

In this episode of Voices in the Channel, Sophie Milburn is joined by Ben Chesterman from OpenText to explore how self-doubt shows up when stepping into new environments, from small teams to global organisations, and why feeling “out of place” often comes with growth rather than a lack of ability. Together, they discuss how comparison culture can distort confidence, why everyone in the channel is likely feeling the same uncertainty, and how moving into more senior roles often means learning to operate before your self-belief fully catches up. Tune in for a grounded, honest conversation about confidence, belonging, and learning to recognise that you’ve already earned your place in the room.

July 14, 2026

Two-Tier or Not Two-Tier: Rethinking Go-To-Market Strategy

In this episode, we explore what it really means to build a career in the channel across vendors, partners, and everything in between, and how that perspective shifts when you’ve seen both sides of the table. We’re joined by Jane Rimmer, a seasoned channel marketing leader with experience spanning vendors, distribution, and independent consultancy. Jane brings a unique lens on how go-to-market strategies have evolved over the last two decades, and what’s changed (and what hasn’t) in how technology reaches customers. We also look at the bigger question: is the channel still the same engine it used to be, or is it becoming something far more complex - and far more interesting? Finally, we look ahead at where the biggest opportunities lie, how collaboration is evolving, and what the next phase of the channel could look like. A must-listen for anyone navigating the modern IT ecosystem and the shifting world of partnerships, platforms, and go-to-market strategy.

13 total episodes available

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Frequently asked questions

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What is Voices in the Channel?: Voices in the Channel is a new podcast from MSP Channel Insights hosted by Sophie Milburn, created to spotlight the people and stories shaping today’s channel ecosystem.

Each episode takes a human-first look at key topics across the industry, from leadership, recruitment and workplace culture to innovation, inclusion, and the impact of emerging technologies.

Featuring candid conversations with professionals across the sector, the series aims to share practical insights, lived experiences and inspiration for anyone working in or connected to the channel.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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