Voices of CX

About Voices of CX

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.

Publisher

Worthix

Category

business

Language

en

Explicit

No

First episode

30 Apr 2018

Latest episode

19 Dec 2022

Latest episodes

126 episodes in the feed.

1. 

   19 Dec 2022

   Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8

   Host Mary Drumond interviews CX executive Marbue Brown about building customer obsession through extreme operational practices and continuous innovation.

2. 

   5 Dec 2022

   B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7

   Host Mary Drumond interviews A. Lee Judge, Co-Founder and CMO of Content Monsta, about building a B2B content growth strategy and fostering employee creativity.

3. 

   28 Nov 2022

   CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6

   Host Mary Drumond interviews CX advisor Rick Denton about shifting from "survey & score" to "listen & act" for business growth.

Who has been a guest on Voices of CX

Names identified in recent episode analyses. Showing up to five guests.

• Marbue Brown
• A Lee Judge
• Rick Denton
• Kristen Berman

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.9 / 5

25 ratings

Contact Voices of CX

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.