Voices of Vacation Ownership

About Voices of Vacation Ownership

Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value. Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide. Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, Voices of Vacation Ownership connects listeners with the people behind the business - resort leaders, innovators, executives, and frontline professionals - who are redefining what vacation ownership means today. Whether you’re an industry veteran, a resort operator, or a curious traveller, this podcast gives you rare, first-hand access to the stories, strategies, and thinking shaping the future of vacation ownership.

Publisher

Canadian Resort and Travel Association

Category

leisure

Language

en

Explicit

No

First episode

12 Jan 2026

Latest episode

7 Sept 2026

Latest episodes

12 episodes in the feed.

1. 

   7 Sept 2026

   30 Years of Resort Management Wisdom: What the Industry Still Gets Wrong

   Thirty years in resort management teaches you a few things. Joe Nahman has learned more than most. In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Joe Nahman — President of RMC Resort Management, Hilton Head Accommodations, Resort Source, and Epic Vacations — for a masterclass in what it actually takes to build lasting relationships with vacation owners. Joe shares the management principles that have driven his success across three decades, why service will always...

2. 

   24 Aug 2026

   The Future of Vacation Ownership: Consolidation, Resale, and What's Coming Next

   The vacation ownership industry is changing fast — and the resorts that adapt will be the ones that thrive. In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Michelle DuChamp, Head of Vacatia Partner Services, to unpack the forces reshaping the industry right now. From consolidation and branding to resale platforms, rental innovations, and the tech transforming resort management — Michelle brings a frontline perspective on what independent resorts need to know to s...

3. 

   10 Aug 2026

   Why Ecuador Could Be Vacation Ownership's Next Big Market

   What does it take to build a vacation ownership destination from the ground up? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Francisco Del Castillo to unpack the power of ecosystem thinking in tourism development — and why the industry's next big opportunity might be closer to the equator than you think. Francisco shares why sustainable destination growth requires private-public collaboration, local community involvement, and a long-term mindset — and why emerg...

4. 

   26 Jul 2026

   Luxury Travel Ecosystems: Yachts, Jets, and More

   What does the future of vacation ownership actually look like? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Michael Finn, Chief Development Officer of Blue Water Group, to explore how the industry is moving far beyond traditional timeshares — into a world of yachts, private jets, and curated luxury experiences. Michael shares how vacation ownership is evolving into a full lifestyle ecosystem, the opportunities this creates for high-end clientele, and what it me...

5. 

   13 Jul 2026

   How Cloud and AI Are Shaping the Future of Resorts

   Is technology reshaping vacation ownership as we know it? In this episode of Voices of Vacation Ownership, we sit down with a leading voice from SBI Software to explore how cloud systems, AI, and data analytics are transforming the way the industry operates — from smarter decision-making to seamless system integration and what the future holds for resort operators and owners alike. Whether you're a vacation ownership executive, a resort developer, or simply curious about where the industry ...

6. 

   30 Jun 2026

   Reducing Costs and Building Trust with AI in Travel Industry

   In this episode, industry expert Jason Tremblay shares how AI is transforming customer engagement in vacation ownership, reducing costs, and enhancing brand reputation through real-time social media responses and personalized interactions. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#

7. 

   15 Jun 2026

   The Evolution of Vacation Ownership: Insights from Rob Webb

   What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product...and still come out standing? In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what's coming next. From the shift away from deeded models toward trust-based products, to the quiet bu...

8. 

   1 Jun 2026

   The Power of In-Person Networking at GNEX

   This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and foster trust in the vacation ownership industry. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#

9. 

   18 May 2026

   The Power of Mindset in High Performance Leadership

   Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://ca...

10. 

    4 May 2026

    Reimagining Exchange with RCI: Collaboration, Member Value, and the Future of Ownership

    In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innovation and collaboration. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#

11. 

    12 Jan 2026

    Structuring an Industry for Engagement: Policies, Partnerships & Scale. Episode 2

    In this episode, Gaetan Babin and Jonathan Stoker, industry experts, discuss the evolving landscape of vacation ownership, emphasizing the importance of customer engagement, the integration of technology like AI, and the need for a shift in sales mindset. They explore marketing strategies that prioritize experiences over sales, the challenges faced by legacy resorts, and the impact of COVID-19 on consumer behaviour. The discussion also touches on the future of the industry, including franchis...

12. 

    12 Jan 2026

    The Member Experience Imperative. Episode 1

    In this premier episode of Voice of Vacation Ownership, Gaetan Babin and Jonathan Stoker discuss the evolving landscape of the vacation ownership industry, emphasizing the shift from a sales-first mindset to one focused on customer engagement and post-sale experiences. They explore the complexities of ownership, the importance of proactive customer service, and the challenges faced by travel clubs. The discussion also highlights the role of associations in consumer protection and the ch...

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.