by Kane Simms
<p>Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.</p><br><p>We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.</p><p><br></p><blockquote>“One of the most consistently insightful and deeply respected podcasts in the industry”</blockquote><p>Bradley Metrock, Score Publishing</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Language
🇺🇲
Publishing Since
2/12/2018
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May 1, 2025
<p>In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it's not.</p><br><p>Andrei brings a refreshing dose of grounded perspective as the buzz around ‘agentic AI’ and generative everything reaches fever pitch. Instead of chasing trends or slapping AI onto every process, NLX is laser-focused on practical outcomes: real problems, solved efficiently, and with the right tech. </p><br><p>We explore the challenges enterprise leaders face when navigating a market bloated with hype: internal pressures to ‘do AI,’ tech stacks that aren’t ready, and misunderstandings about what LLMs can and can’t do. Andrei shares where generative AI genuinely shines and where it is still too risky, especially for heavily regulated industries.</p><br><p><br></p><p>This episode is brought to you by NLX.</p><br><p><a href="https://nlx.ai/?utm_source=vux&utm_medium=email&utm_campaign=may-takeover" rel="noopener noreferrer" target="_blank">NLX</a> is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. <a href="https://nlx.ai/news/empowering-travelers-through-ai-united-airlines-self-service-revolution?utm_source=vux&utm_medium=email&utm_campaign=may-takeover" rel="noopener noreferrer" target="_blank">Just ask United Airlines</a>.</p><br><p><br></p><p>Subscribe to <a href="https://vuxworld.typeform.com/to/Qlo5aaeW" rel="noopener noreferrer" target="_blank">VUX World</a>.</p><br><p>Subscribe to <a href="https://open.substack.com/pub/kanesimms" rel="noopener noreferrer" target="_blank">The AI Ultimatum Substack</a>.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
April 17, 2025
<p>In this VUX World podcast episode with Kerry Phillipson, she reveals how Arriva Group transforms customer experience using cutting-edge AI technology. Learn how they're creating a virtual assistant that's not just another chatbot, but a smart, personable travel companion that understands your journey needs.</p><br><p>Kerry shares with us how Arriva is driving AI innovation within the transportation sector. She explains how artificial intelligence is used to tackle real customer pain points, making travel smoother and more intuitive. The conversation also dives into what it takes to design an AI with a genuine personality one that feels more like a helpful guide than a machine. Looking ahead, they explore the future of travel support and how AI is reshaping the way customers interact with transportation services.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
April 11, 2025
<p>In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.</p><br><p>We discover how a nonprofit organisation is revolutionising customer support through Caddy, an intelligent AI assistant that reduces average handle time by 50% while maintaining a rigorous ethical approach.</p><p>Stuart shares the meticulous process of developing an internal AI tool that supports contact centre agents, highlighting the importance of responsible AI implementation. </p><br><p>From initial challenges with chatbots to creating a sophisticated AI solution, this podcast reveals how organisations can leverage artificial intelligence to enhance productivity, improve service delivery, and ultimately help more people.</p><br><p>Subscribe to <a href="https://vuxworld.typeform.com/to/Qlo5aaeW" rel="noopener noreferrer" target="_blank">VUX World</a>.</p><br><p>Subscribe to <a href="https://open.substack.com/pub/kanesimms" rel="noopener noreferrer" target="_blank">The AI Ultimatum Substack</a>.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
The New York Times
The New York Times
Hidden Brain, Shankar Vedantam
Lex Fridman
Lenny Rachitsky
New York Magazine
The Telegraph
BBC Radio 5 Live
DOAC
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