A podcast about customer experience. Because everyone wins when we focus on what matters.
Walk the Walk is a podcast for leaders doing the hard work to run a values-based organization from the top down, and side to side.
Walk the Walk
Claim This Podcastby Andi Graham
5.0(3 reviews)
18 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
A podcast about customer experience. Because everyone wins when we focus on what matters. Walk the Walk is a podcast for leaders doing the hard work to run a values-based organization from the top down, and side to side.
Language
🇺🇲
Publishing Since
4/30/2020
1 verified contact email on file for Walk the Walk
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Recent Episodes
November 2, 2023
S2E6: Jake Sorofman // The Steel Thread of CX
<p><span class= "yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap" role="text">This week, Andi and Jon speak with Jake Sorofman about how customer experience aligns throughout the entire company - from employee experience to sales through delivery.</span></p> <p><span class= "yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap" role="text">Jake Sorofman is Chief Marketing Officer of Visier. Previously, Jake was president of MetaCX, an early stage SaaS company transforming CRM and customer success with a platform for defining and measuring value in stakeholder relationships; CMO of Pendo, the leading product analytics and digital adoption platform; and chief of research at Gartner, where he advised and published on CMO and customer experience topics. His writing has appeared in dozens of publications, including Forbes, Inc., and Harvard Business Review. He holds a BA in English and Political Science from University of New Hampshire, an MBA from Bentley, an MA in Liberal Studies from University of North Carolina Asheville, and a USCG 50 Ton Master Captain’s License.</span></p> <div id="snippet" class="style-scope ytd-text-inline-expander"> </div> <div class="style-scope ytd-watch-metadata"> <div id="items" class= "style-scope ytd-structured-description-content-renderer"> <div id="header" class= "style-scope ytd-video-description-course-section-renderer"></div> </div> </div>
October 3, 2023
S2E5: Bret Starr // How to Fix Everything in Sales & Marketing
<p>Bret Starr joins us this week in a fascinating talk about how and why marketing needs to change - and how better customer experience across the board is the answer.</p> <p>Grab <a title="Bret Starr's book" href= "https://www.amazon.com/Humble-Guide-Fixing-Everything-Marketing/dp/B0CJL6LBQF/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1695757673&sr=8-1"> Bret's book on Amazon</a>: <strong><span id="productTitle" class= "a-size-extra-large celwidget" style="font-size: 12pt;" data-csa-c-id="fk57dn-klwoh3-l5qxrx-s5vzye" data-cel-widget= "productTitle">A Humble Guide To Fixing Everything In Brand, Marketing, And Sales</span></strong></p> <p>Bret is founder and CEO of The Starr Conspiracy, an experience agency that has served thousands of tech companies around the world since 1999. Bret has dedicated his entire career to developing abundant employee, customer and shareholder experiences. He is an author, speaker and executive, but spends most of his time in the lab researching and creating experience models to help make the human-first value chain a broad reality.</p>
September 26, 2023
S2E4: Matthew Oliphant // How to Actually Listen to Your Customers
<p>This week, UX researcher Matthew Oliphant joins Jon and Andi to talk about how better understanding can lead to better UX.</p> <p dir="ltr">Matthew is the Head of Design and Research at Studio VO. He is an experienced design and research leader who has improved dozens of products and services in multiple industries, such as Healthcare, Financial Services, and Education. </p> <p dir="ltr">He cares deeply about empowering humans to live with less suffering and more dignity—and does his best to make sure technology supports that goal rather than its usual hindrance. He loves coffee, motorcycles, and long walks off short piers.</p> <p> </p>
18 total episodes available
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Frequently asked questions
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- What is Walk the Walk?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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