What defines the next generation of warranty? How is warranty changing the way we buy products, establish customer relationships, and develop service contracts? What impact is the digital transformation having on warranty? Join us for the Warranty Intel Podcast where we answer these questions and more during conversations with leaders across industries ranging from manufacturers and consumer electronics to plan providers. Tune in each week for an insider’s perspective on extended warranty, service contracts, claims processing, warranty as a service differentiator, management strategies, consumer preferences, how technology is revolutionizing the space, and everything in between.
Warranty Intel
Claim This Podcastby Aquant
4.3(3 reviews)
9 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
What defines the next generation of warranty? How is warranty changing the way we buy products, establish customer relationships, and develop service contracts? What impact is the digital transformation having on warranty? Join us for the Warranty Intel Podcast where we answer these questions and more during conversations with leaders across industries ranging from manufacturers and consumer electronics to plan providers. Tune in each week for an insider’s perspective on extended warranty, service contracts, claims processing, warranty as a service differentiator, management strategies, consumer preferences, how technology is revolutionizing the space, and everything in between.
Language
🇺🇲
Publishing Since
12/16/2020
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Recent Episodes
June 14, 2021
Panasonic and Domestic & General - Innovation in Warranty: Building Customer Loyalty By Embracing Technology
Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Service Principal, Aquant, discuss all things warranty including customer retention and loyalty. Additional topics covered include: How technology can help harness and transform business models for better warranty managementHow warranty has changed the wa...
March 19, 2021
Starr - Organizational and Risk Structure
Starr’s VP of Extended Warranty, Matt Taylor wears a lot of hats. He’s a trusted advisor to OEMs and helps them navigate warranty challenges through creative risk structure, emphasizing the importance of a strong backbone of legal compliance and actuary programs. Listen to the podcast as Matt explains how these strategies give them the ability to deliver better customer experiences, embedding membership components as well to make it more of a value, and thinking outside the box for more...
February 25, 2021
Navistar - Data Transformation in Warranty
In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair.
9 total episodes available
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Frequently asked questions
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- What is Warranty Intel?
- How often does this podcast release new episodes?
This podcast updates daily.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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