weWFM Show

About weWFM Show

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

Publisher

weWFM

Category

business

Language

en

Explicit

No

First episode

5 Feb 2022

Latest episode

9 Apr 2026

Latest episodes

1 of 61 episodes have a transcript.

1. 

   9 Apr 2026TRANSCRIPT

   Workforce Management in the age of AI

   In this episode of the weWFM Show, joinning us we have Donna Fluss and Andrea Matsuda to explore whether AI is making workforce management obsolete or more important than ever. We discuss how AI is reshaping forecasting, scheduling, intraday management, and self-service, while also looking at the rise of hybrid environments where human agents and AI work side by side. The conversation also covers the risks of over-automation, the need to keep humans in the loop, and what the next few years may look like for WFM and contact centres. Sponsored by: ⁠NICE (https://www.nice.com/products/workforce-management)

2. 

   5 Jun 2025

   How a 3-Dimensional Approach Can Avoid Millions of Hidden Inefficiencies

   Alex James applies principles from civil engineering to workforce management, revealing hidden inefficiencies by measuring ability, efficiency, and intensity to optimize human effort in this interview.

3. 

   23 Apr 2025

   Maximising Workforce Management Impact: KPIs for Planning and Operational Effectiveness

   WFM Evangelist Chris Dealy (injixo) interviews host [Host Name] about leveraging key performance indicators to enhance workforce planning and operational effectiveness in contact centers.

Inside a recent episode

Workforce Management in the age of AI

Published 9 Apr 2026 · Transcript excerpt

[…] Now, from a technology perspective in how AI is transforming WFM, I think it's starting to, I think we've had AI in WFM for years, even if we take it back 10, 20 years ago, basic machine learning in our schedule generations are a form of AI that's been around for years. I think what happens is we keep adding on to it. So we've got AI forecasting that's going to help you pick the best algorithms and best models, but I also think what's changing from a WFM analyst or workforce manager perspective is starting to use AI to help augment that role a little bit more. I'll give an example before I move to the vendor side, I was a senior manager over a real time team and I had a very large real time team because we were responsible for sending out adherence notifications to agents directly. […]

Who has been a guest on weWFM Show

Names identified in recent episode analyses. Showing up to five guests.

• Alex James
• Chris Dealy
• Brad Cleveland
• Philip Stubbs
• [Guest Name]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

31,880

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

3 ratings

Spotify

5.0 / 5

24 ratings

Podcast Authority Score: 47 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

36

Social presence

0

YouTube

76

Engagement

71

Contact weWFM Show

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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