WFM Unfiltered

About WFM Unfiltered

Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globally respected WFM consultant and transformation expert, each episode dives into the operational challenges leaders face and offers grounded, experience-driven insights that actually move the needle. Expect meaningful conversations with industry leaders, strategic perspectives on WFM technology, employee experience, and resource optimization, and stories from the field that will resonate whether you're leading a small team or scaling global operations. This isn’t your typical industry podcast. It’s sharp, insightful, and refreshingly human. No buzzwords. No sales pitches. Just 30 minutes of value-packed dialogue designed to support performance improvement and empower better decisions. New episodes weekly. Subscribe now and stay ahead of the curve in workforce management. For consulting, coaching, or custom WFM solutions, visit www.rightwfm.com or contact Irina directly at Irina@rightwfm.com. #wfm #workforcemanagement #wfmpodcast

Publisher

Irina Hollatz

Category

business · business · business

Language

en

Explicit

No

First episode

27 Jun 2024

Latest episode

12 Aug 2025

Latest episodes

50 episodes in the feed.

1. 

   12 Aug 2025

   Through The Lens of Vendors - Greg Reffner

   Greg Reffner shares blunt insights into B2B vendor-client relationships with host Irina, revealing behind-the-scenes truths about tech sales and customer success.

2. 

   5 Aug 2025

   How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green

   Host Irina interviews operations and leadership expert Danny Green about authentic leadership, coaching, and building confidence through hard-won experience.

3. 

   29 Jul 2025

   WFM Career - The Sky is the Limit

   Host Irina interviews Nenad Lukikj, a self-made leader, about how mindset, not just a CV, fuels a thriving contact center career and reshapes workforce management.

Who has been a guest on WFM Unfiltered

Names identified in recent episode analyses. Showing up to five guests.

• Greg Reffner
• Danny Green
• Nenad Lukikj
• Garry Gormley
• Aaron Wojtak

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

55,130

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

7 ratings

Podcast Authority Score: 35 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

40

Social presence

0

YouTube

76

Engagement

0

Contact WFM Unfiltered

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.