Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. <br /><br />Get new episodes by following our social media networks or by visiting us at <a href="http://www.FixedOPSMarketing.com/WTF" rel="noopener">www.FixedOPSMarketing.com/WTF</a>.
What the Fixed Ops?! (WTF?!)
Claim This Podcastby Russell Hill, Charity Dunning
5.0(4 reviews)
1,215 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
74
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality87
Social0
YouTube93
Engagement60
Podcast Overview
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. <br /><br />Get new episodes by following our social media networks or by visiting us at <a href="http://www.FixedOPSMarketing.com/WTF" rel="noopener">www.FixedOPSMarketing.com/WTF</a>.
Language
🇺🇲
Publishing Since
12/27/2021
Unlock The Full Podcast Authority Score Report
See how your podcast performs across key metrics
74
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality87
Social0
YouTube93
Engagement60
8
Excellent Areas
1
Good Performance
10
Growth Opportunities
excellent
Publishing Consistency
Every 1 days
Performing excellently!
good
iTunes Tags
7.2/10
Recommendations available
Unlock the full report to see detailed tips
needs improvement
Show Notes Quality
2.0/5
Recommendations available
Unlock the full report to see detailed tips
+16 More Metrics
Unlock comprehensive insights including:
- • YouTube presence analysis
- • Social media reach metrics
- • RSS compliance scoring
- • Podcast 2.0 features
- • Technical standards
What's Included in Your Full Report
Detailed Analytics
- Complete breakdown of all 19 authority metrics
- Personalized recommendations for each metric
- Industry benchmarks and comparisons
- Technical RSS feed analysis and compliance scoring
Growth Strategies
- Step-by-step action plans for improvement
- Quick wins to boost your score immediately
- Pro tips from successful podcasters
Get your free podcast insights report
See how your show performs across every key metric
Instant delivery
No spam
Attract Better Guests
High authority scores make your podcast more attractive to industry leaders and influencers who want to appear on credible shows.
Secure Sponsorships
Sponsors look for podcasts with proven authority and engagement. Your score demonstrates your podcast's value to potential partners.
Grow Your Audience
Understanding your strengths and weaknesses helps you make data-driven decisions to expand your listener base effectively.
1 verified contact email on file for What the Fixed Ops?! (WTF?!)
Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.
Recent Episodes
July 20, 2026
The Mobile Service Revolution with Nolan Armpriester
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an insightful conversation about dealership leadership, fixed operations, mobile service, customer retention, and why the future of automotive service is happening outside the four walls of the dealership.<br /><br />Drawing on decades of experience working his way from service advisor to general manager, Nolan shares how process, accountability, and people-first leadership have shaped his career. He explains why the best leaders create systems that empower their teams, why dealership culture starts with leadership, and how treating employees like family ultimately creates a better customer experience.<br /><br />The conversation also dives deep into one of the fastest-growing opportunities in fixed operations—mobile service. Nolan explains why many dealerships mistakenly believe mobile service doesn't "pencil," how it creates new revenue streams through retail and commercial fleet customers, and why convenience is quickly becoming the biggest competitive advantage in automotive service.<br /><br />We talk about:<br />• Why leadership is different from management<br />• Building a process-driven culture that creates accountability<br />• Why employees come before customers<br />• The biggest financial opportunities dealers overlook<br />• How mobile service is transforming fixed operations<br />• Why pickup and delivery increases customer retention<br />• Growing commercial fleet business through mobile service<br />• Why convenience is becoming the future of dealership service<br />• The importance of vendor partnerships over vendor relationships<br />• Lessons learned from ASOTU CON and the Year of the Human<br /><br />Nolan also shares practical advice for dealerships looking to launch mobile service, improve technician productivity, strengthen dealership culture, and build long-term customer loyalty through better leadership and operational discipline.<br /><br />His message is clear: the dealerships that win tomorrow won't simply have better technology—they'll have stronger leaders, better processes, and a relentless commitment to creating convenient, relationship-driven experiences for both employees and customers.<br /><br />This is a must-listen conversation about dealership leadership, mobile service, fixed operations, customer retention, fleet service, accountability, dealership culture, and the future of automotive retail.<br /><br />BE THE FIRST TO KNOW. LIKE and FOLLOW HERE<br />www.linkedin.com/company/fixed-ops-marketing<br />https://www.youtube.com/@fixedopsmarketing<br /><br />Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf<br /><br />Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!<br /><br />#podcast #automotive #fixedops #mobileservice #dealershipservice #leadership #dealershipmanagement #customerexperience #fleetservice #automotive<br />
July 6, 2026
Why Saturdays Kill Service Revenue: With David Anderson
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating conversation about service department optimization, predictive analytics, artificial intelligence, dealership operations, and the human side of leadership.<br /><br />David shares his unconventional journey from academia and applied mathematics to airlines, healthcare, and ultimately automotive retail. Drawing on years of experience helping organizations optimize complex scheduling and capacity challenges, he explains why dealership service departments continue to struggle with bottlenecks, long wait times, unpredictable workloads, and missed revenue opportunities.<br /><br />The conversation also takes a deeper turn as David shares his personal battle with cancer and how facing mortality transformed his perspective on leadership, purpose, family, and business. His story offers a powerful reminder that success is ultimately measured by impact, relationships, and the people we serve.<br /><br />We talk about:<br /><ul><li>Why dealership service departments struggle with scheduling</li><li>The hidden revenue lost through operational bottlenecks</li><li>What automotive can learn from healthcare and airlines</li><li>How predictive analytics improves service department efficiency</li><li>Why customer wait times remain a major challenge</li><li>The difference between AI hype and real-world applications</li><li>What cancer taught David about purpose and perspective</li><li>Why the human element remains critical in an AI-driven future</li></ul><br />David also shares valuable insights on technician productivity, customer retention, operational efficiency, dealership culture, and why technology should empower people—not replace them.<br /><br />His message is clear: the future of fixed operations isn't about replacing human expertise with AI. It's about using data, analytics, and intelligent tools to help service teams work smarter, deliver better customer experiences, and create more productive and profitable operations.<br /><br />This is an insightful conversation about dealership service operations, artificial intelligence, predictive analytics, leadership, customer experience, and the personal journeys that shape great leaders.<br /><br />BE THE 1ST TO KNOW. LIKE and FOLLOW HERE<br />www.linkedin.com/company/fixed-ops-marketing<br />https://www.youtube.com/channel/@fixedopsmarketing<br /><br />Get watch and listen links, as well as full episodes and shorts:<br />www.fixedopsmarketing.com/wtf<br /><br />Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!<br /><br />#podcast #automotive #fixedops #dealershipservice #artificialintelligence #predictiveanalytics #serviceoperations #fixedoperations #dealershipmanagement #leadership
June 22, 2026
The Next Billion-Dollar Dealership Tool with Dennis McGinn
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Dennis McGinn, founder of Rapid Recon and co-founder of Workflow Live, for an insightful conversation about dealership accountability, operational excellence, leadership, and the transformative role of AI in automotive retail.<br /><br />Dennis shares the story behind building Rapid Recon into one of the most widely adopted dealership technologies in the industry, helping thousands of dealerships dramatically improve reconditioning times, inventory turns, and profitability. He explains how a lack of accountability, visibility, and trust in data continues to create bottlenecks across dealership operations—and why solving those challenges became the foundation of his success.<br /><br />The conversation then shifts to Workflow Live, Dennis’s latest venture, which leverages artificial intelligence to help dealerships move from reactive firefighting to proactive leadership. Dennis explains how AI can help general managers identify operational bottlenecks, align teams around measurable goals, improve execution, and create accountability across every department.<br /><br />This discussion goes far beyond technology. It explores leadership, culture, process improvement, organizational alignment, and what it takes to build systems that drive sustainable growth in modern dealerships.<br /><br />We talk about:<br /><ul><li>How Rapid Recon transformed dealership reconditioning</li><li>Why accountability remains one of the industry's biggest challenges</li><li>The hidden cost of operational bottlenecks</li><li>Why dealership teams struggle to trust data</li><li>The role of leadership in driving performance</li><li>How great general managers create alignment</li><li>Why reactive management limits dealership growth</li><li>The importance of measuring what matters</li></ul><br />Dennis also shares powerful insights on dealership culture, employee buy-in, process improvement, data integrity, and why the future of automotive retail belongs to organizations that can effectively align people, processes, and technology.<br /><br />His message is clear: dealerships don't have a technology problem—they have an execution problem. Success comes from creating accountability, building trust in the data, empowering employees, and giving leaders the tools they need to focus on what matters most.<br /><br />This is a high-level, future-focused conversation about dealership operations, leadership, artificial intelligence, accountability, and the systems that will define the next generation of automotive retail.<br /><br />BE THE 1ST TO KNOW. LIKE and FOLLOW HERE<br />www.linkedin.com/company/fixed-ops-marketing<br />https://www.youtube.com/channel/@fixedopsmarketing<br /><br />Get watch and listen links, as well as full episodes and shorts:<br />www.fixedopsmarketing.com/wtf<br /><br />Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!<br /><br />#podcast #automotive #fixedoperations #dealershipmanagement #artificialintelligence #dealershipleadership #workflowlive #rapidrecon<br /><br />
1,215 total episodes available
Recent guests on What the Fixed Ops?! (WTF?!)
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Randy Kobat
Guest
Chris Craig
Guest
Russell B Hill
Guest
Charity Dunning
Guest
Tim Tipton
Guest
Similar Podcasts
Discover related shows you might enjoy
Deep-dive analytics for What the Fixed Ops?! (WTF?!)
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is What the Fixed Ops?! (WTF?!)?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.