What Would They Do? The Customer Experience Podcast For Small Business
Hosted by I and candocontent · Nadine Nethery | Conversion & Retention Strategist for Membership Site Owners and Course Creators
4.9from 25 ratings
- 92
- Episodes
- 47
- Transcribed
- 25
- Ratings
- Weekly
- Cadence
- 2025
- First episode
- 13K
- YouTube views
About What Would They Do? The Customer Experience Podcast For Small Business
Welcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost your conversions and customer loyalty… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer experience podcast for online business owners who want to stand out with truly bespoke deeply human customer experiences before, during and after the purchase. We're going to touch on customer retention, email marketing, brand messaging, copywriting, pricing strategies, offer positioning, customer delight and even gamification!
- Publisher
- Nadine Nethery | Conversion & Retention Strategist for Membership Site Owners and Course Creators
- Category
- business
- Language
- en
- Explicit
- No
- First episode
- 13 Feb 2025
- Latest episode
- 26 Oct 2026
Latest episodes
47 of 92 episodes have a transcript.
26 Oct 2026TRANSCRIPT
88. How to turn customer data into better business decisions (Part 2)
19 Oct 2026TRANSCRIPT
87. Before you fix your customer journey, diagnose this first (Part 1)
12 Oct 2026TRANSCRIPT
86. A powerful social media rethink with Xanthe Appleyard
Inside a recent episode
88. How to turn customer data into better business decisions (Part 2)
Published 26 Oct 2026 · Transcript excerpt
[…] The problem is that we think we need to send a full-blown audience survey. Don't get me wrong, I love those. Instead of actually noticing what customers are constantly on a daily basis telling us and looking at the intel that we are already sitting on. The problem is that often your customer intelligence is scattered in multiple places in your business. It could be your inbox, your Instagram DMs, survey responses, support questions, your email analytics. It could be your cancellation survey for your membership, testimonials, you name it. And honestly, that's just far too many places to sift through, all likely telling you somewhat different things. things because you have never actually taken the time to take a closer look at them. […]
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See plansWho has been a guest on What Would They Do? The Customer Experience Podcast For Small Business
Names identified in recent episode analyses. Showing up to five guests.
- Xanthe Appleyard
- Kinsey Soderberg
- Laura Jawad
- Ceels Lockley
- Rachel Smith
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 13,188
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 4.9 / 5
- 15 ratings
- Spotify
- 5.0 / 5
- 10 ratings
Podcast Authority Score: 56 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 71
- Social presence
- 0
- YouTube
- 72
- Engagement
- 32
Contact What Would They Do? The Customer Experience Podcast For Small Business
- Guest appearances
- Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about What Would They Do? The Customer Experience Podcast For Small Business
Who hosts What Would They Do? The Customer Experience Podcast For Small Business?
I and candocontent host the show. Published by Nadine Nethery | Conversion & Retention Strategist for Membership Site Owners and Course Creators.
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does What Would They Do? The Customer Experience Podcast For Small Business take guests?
The show does not typically feature guests, based on episode analyses.
Where can I read transcripts?
47 of 92 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of What Would They Do? The Customer Experience Podcast For Small Business?
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