by Dr Paula Redmond
Doctors, nurses and allied health professionals are experiencing unprecedented levels of distress due to their work. Join clinical psychologist Dr Paula Redmond as she talks to inspiring clinicians and thought leaders about the stories behind the mental health statistics, and how compassion, connection and creativity can offer hope when work hurts.
Language
🇺🇲
Publishing Since
1/6/2022
Verified contact details for this show aren't on file yet — sign up to get notified when they land.
October 28, 2025
<p>In this episode Dr Paula Redmond speaks with a team of colleagues in Wales about their groundbreaking and award-winning work on <strong>avoidable employee harm</strong> within NHS complaint and disciplinary processes.</p><p>Working at the intersection of psychology, HR, and healthcare quality improvement Benna Waites, Dr Adrian Neal, and Andrew Cooper highlight the wide-ranging psychological and systemic impacts of complaints processes, not only for the staff under investigation and their teams, but also for the managers and HR professionals handling these cases.</p><p>They discuss interventions and initiatives designed to reduce harm and promote psychological safety in this arena, with meaningful impact at both operational and policy levels.</p><p>This episode shines a light on what it takes to build cultures of care within organisations, where accountability and compassion can coexist — and how clinical psychologists can bring something unique to organisational systems change.</p><p>About the speakers:</p><p><a href="https://www.linkedin.com/in/benna-waites-63315650/" rel="noopener noreferrer" target="_blank"><strong>Benna Waites</strong></a>: Consultant Clinical Psychologist, Joint Professional Lead for Psychology, Counselling and Arts Therapies for Aneurin Bevan University Health Board (co-leading around 300 staff). Programme Director for Leading People – a successful in house intensive leadership development programme currently celebrating its 10th year. Seconded part time in the national improvement team in NHS Wales and chaired the national Psychology for Improvement project funded by the Health Foundation’s q Community. Co-founder of <a href="http://compassionpractices.net/" rel="noopener noreferrer" target="_blank">http://compassionpractices.net</a> – set up during the pandemic to make compassion practices – a highly structured conversation to support compassion in groups of staff – freely available.</p><p><a href="https://www.linkedin.com/in/dr-adrian-neal-0431b19/" rel="noopener noreferrer" target="_blank"><strong>Dr Adrian Neal</strong></a><strong>:</strong> Consultant Clinical Psychologist / Head of Employee Wellbeing Service, Aneurin Bevan University Health Board</p><p><a href="https://www.linkedin.com/in/ajcooper40/" rel="noopener noreferrer" target="_blank"><strong>Andrew Cooper</strong></a>: Head of Programmes for Employee Wellbeing, Aneurin Bevan University Health Board</p><p><strong>Resources</strong></p><ul><li>New book out November 2025: <a href="https://bristoluniversitypress.co.uk/professional-business/under-investigation" rel="noopener noreferrer" target="_blank">Bristol University Press | Under Investigation - Transforming Disciplinary Practice in the Workplace</a></li><li>The Avoiding Harm programme by the HPMA – <a href="http://www.hpma.org.uk/avoiding-harm" rel="noopener noreferrer" target="_blank">www.hpma.org.uk/avoiding-harm</a></li><li>Paper on harm to investigators: <a href="https://www.mdpi.com/2076-3387/15/6/211" rel="noopener noreferrer" target="_blank">Understanding the Impact of Employee Investigations on Those Who Lead Them: A Case Study from NHS Wales</a></li><li><a href="http://www.compassionpractices.net/" rel="noopener noreferrer" target="_blank">www.compassionpractices.net</a></li><li><a href="https://www.linkedin.com/feed/update/urn:li:activity:7364310949052219394" rel="noopener noreferrer" target="_blank">What does it really mean to lead with curiosity, especially in today’s complex health and care systems? | Improvement Cymru</a></li></ul><br/><p>___________</p><p>I’d love to connect with you so do come and find me on <a href="https://www.linkedin.com/in/drpaularedmond/" rel="noopener noreferrer" target="_blank">LinkedIn</a> or at my <a href="http://drpaularedmond.com/" rel="noopener noreferrer" target="_blank">website</a> and do check out the <a href="https://acpuk.org.uk/" rel="noopener noreferrer" target="_blank">ACP-UK</a> and...
October 20, 2025
<p>Dr Paula Redmond speaks with two clinical psychologists — Dr Caroline Taylor and Dr Amber Johnston — about their personal stories of receiving a fitness to practise complaint.</p><p>They discuss what it was like to go through the process, how it affected them personally and professionally, and what they’ve learned along the way. Together they reflect on themes of shame, fear, and isolation, but also on meaning-making, growth and the importance of support.</p><p>_____</p><p>About the speakers:</p><p>Dr Caroline Taylor is a Clinical Psychologist in private practice. You can connect with her via <a href="https://www.psychologytoday.com/gb/counselling/caroline-taylor-london/1554588" rel="noopener noreferrer" target="_blank">Psychology Today</a> or <a href="https://www.linkedin.com/in/caroline-taylor-899a5626/" rel="noopener noreferrer" target="_blank">LinkedIn</a>.</p><p>Dr Amber Johnston is a Consultant Clinical Psychologist and Neuropsychologist. She runs the <a href="https://www.healthymindpsychology.co.uk/" rel="noopener noreferrer" target="_blank">Healthy Mind Psychology clinic</a>. You can connect with her on <a href="https://www.instagram.com/healthymindpsychologyuk/" rel="noopener noreferrer" target="_blank">Instagram</a> or <a href="https://www.linkedin.com/in/dr-amber-johnston-clinical-psychologist-in-neuropsychology-38409650/" rel="noopener noreferrer" target="_blank">Linkedin</a>.</p><p>___________</p><p>I’d love to connect with you so do come and find me on <a href="https://www.linkedin.com/in/drpaularedmond/" rel="noopener noreferrer" target="_blank">LinkedIn</a> or at my <a href="http://drpaularedmond.com/" rel="noopener noreferrer" target="_blank">website</a> and do check out the <a href="https://acpuk.org.uk/" rel="noopener noreferrer" target="_blank">ACP-UK</a> and everything it has to offer.</p><p><a href="https://podfollow.com/when-work-hurts" rel="noopener noreferrer" target="_blank">Follow and subscribe</a> so you don’t miss an episode!</p>
October 13, 2025
<p>What should do you do if you get a fitness to practise complaint? What can you expect from the process? How long does it take, what are the possible outcomes, and where can you go to get support?</p><p>To answer these questions Paula spoke with Nicholas Stöckling, who works with psychologists and other health professionals as a regulatory adviser providing legal and emotional Fitness to Practise guidance, as well as webinars and training for professional bodies.</p><p>In this conversation, Nicholas discusses his extensive experience with fitness to practise issues and the Health and Care Professions Council (HCPC). He shares insights into the emotional and professional impacts of fitness to practice complaints on health professionals, particularly psychologists. The discussion covers the purpose of the HCPC, the investigation process, potential sanctions, and practical advice for professionals facing complaints. Nicholas emphasises the importance of understanding the process, seeking support, and maintaining mental health during challenging times.</p><p>____</p><p>To get in touch with Nicholas you can contact him via <a href="mailto:nick.stockling.consulting@gmail.com" rel="noopener noreferrer" target="_blank">email</a> or <a href="https://www.linkedin.com/in/nicholas-st%C3%B6ckling-94b23a137" rel="noopener noreferrer" target="_blank">LinkedIn</a>.</p><p>Listeners may find the following resources helpful:</p><p>ACP-UK Webinars (free to members):</p><ul><li><a href="https://acpuk.org.uk/webinar-recordings/demystfying-the-hcpc-fitness-to-practice-process/" rel="noopener noreferrer" target="_blank">Demystifying the HCPC Part 1</a></li><li><a href="https://acpuk.org.uk/webinar-recordings/demystifying-the-hcpc-fitness-to-practice-part-2/" rel="noopener noreferrer" target="_blank">Demystifying the HCPC Part 2</a></li><li><a href="https://acpuk.org.uk/event/navigating-the-grey-zone-everyday-boundary-dilemmas-in-psychological-work/" rel="noopener noreferrer" target="_blank">Navigating the Grey Zone: Everyday Boundary Dilemmas in Psychological Work</a> (live on 16th October 2025)</li></ul><br/><p>Emotional Agility by Susan David – an accessible book offering practical strategies for navigating uncertainty and psychological pressure.</p><p>___________</p><p>I’d love to connect with you so do come and find me on <a href="https://www.linkedin.com/in/drpaularedmond/" rel="noopener noreferrer" target="_blank">LinkedIn</a> or at my <a href="http://drpaularedmond.com/" rel="noopener noreferrer" target="_blank">website</a> and do check out the <a href="https://acpuk.org.uk/" rel="noopener noreferrer" target="_blank">ACP-UK</a> and everything it has to offer.</p><p><a href="https://podfollow.com/when-work-hurts" rel="noopener noreferrer" target="_blank">Follow and subscribe</a> so you don’t miss an episode!</p>
Discover related shows you might enjoy
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
Doctors, nurses and allied health professionals are experiencing unprecedented levels of distress due to their work.
Join clinical psychologist Dr Paula Redmond as she talks to inspiring clinicians and thought leaders about the stories behind the mental health statistics, and how compassion, connection and creativity can offer hope when work hurts.
This podcast updates weekly.
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Yes, this podcast regularly features guests.
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.
