Where AI Works: Conversations at the Intersection of AI and Industry

About Where AI Works: Conversations at the Intersection of AI and Industry

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real world case studies to uncover how top companies are using AI to upskill workforces, enhance customer experiences, boost productivity, and streamline operations. By addressing the challenges of technological disruption and innovation head-on, each episode provides both the big picture context and practical strategies leaders need to drive transformation responsibly and effectively.

Publisher

The Wharton School

Category

technology

Language

en

Explicit

No

First episode

11 Mar 2025

Latest episode

21 May 2026

Latest episodes

26 of 27 episodes have a transcript.

1. 

   21 May 2026TRANSCRIPT

   Host's Cut: Reflections on Season Five

   Host Matthew Bidwell interviews industry leaders like James Crowley and Eric Bradlow, reflecting on how AI reshapes decision-making and essential skills for businesses.

2. 

   7 May 2026TRANSCRIPT

   Judgment is the New Bottleneck

   If AI removes traditional constraints on execution, what becomes the limiting factor? AI can now generate, summarize, and analyze, but it still can’t judge. And as many business leaders are learning, that can cause a new wrinkle in workflows. On this episode of Where AI Works, host Matthew Bidwell is joined by Ritcha Ranjan, Senior Vice President of Product at Expedia Group, to explore what happens as AI takes on more and more tasks traditionally handled by humans, forcing employees to decide when it’s actually doing things well. After all, when AI can produce endless ideas and recommendations, the real skill becomes knowing which ones to trust. Ritcha believes skepticism isn’t a bug, it’s a requirement. She explains why building effective AI systems means designing for human judgment: knowing when to keep people in the loop, how to validate outputs, and how to create feedback systems that continuously improve performance. She also shares how her teams at Expedia are experimenting with always-on AI systems, reworking product development, and preparing employees for a world where deep expertise, curiosity, and judgment matter more than ever. Episode Highlights: 6:25 - Ritcha shares the top three misconceptions some business leaders still have about AI. 9:11 - Ritcha outlines the three-stage evolution most organizations go through when adopting AI — from “help me” to “create for me” to “run this for me.” 12:18 - Ritcha breaks down the risks/rewards of AI implementation, and how the equation changes the further down the road your company gets. 20:06 - Ritcha discusses the skills needed to thrive in an AI-forward environment, and explains how productivity doesn’t come from more output but from better judgment.

3. 

   23 Apr 2026TRANSCRIPT

   From PRDs to Prototypes: How AI Is Reinventing Product Development

   Host Matthew Bidwell interviews eBay's Paul Stathacopoulos about how AI reinvents product development, shifting from PRDs to rapid prototyping and transforming workflows.

Inside a recent episode

Host's Cut: Reflections on Season Five

Published 21 May 2026 · Transcript excerpt

[…] I think first it starts with acknowledging the shift and frankly, just thinking about skills. Like we are ingrained to think about roles and titles. We represent our roles in resumes. So this notion of just even at a basic level, You know, thinking about skills and specifically the skill evolution for your business. What skills you have today may not be the skills you need for the future. And how are you embarking on that journey? And I think that then leads me to then how are you going to enable that journey if I'm an employer? We have what we call a pulse of change survey where we talk to 7,000 C-suite leaders, 20 countries, 20 industries. […]

Who has been a guest on Where AI Works: Conversations at the Intersection of AI and Industry

Names identified in recent episode analyses. Showing up to five guests.

• Paul Stathacopoulos
• Radha Plumb
• Lara Liss
• Karalee Close
• Vivian Sun

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

9,782,049

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

9 ratings

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 59 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

50

Social presence

0

YouTube

93

Engagement

81

Contact Where AI Works: Conversations at the Intersection of AI and Industry

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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