#WINNING is your guide to making it in business! Join our award winning host and entrepreneur, Mackenzie Kilshaw and special guests, in casual conversations that will educate and inspire you on your business journey. #WINNING will help you learn the hard lessons the easy way, with guidance from celebrated entrepreneurs and business leaders. It's fun, it's informative, it's #WINNING!
Mackenzie Kilshaw: Launching a Consulting Empire with Mackenzie Kilshaw Co
Have you ever faced a crossroads that not only changed your career but reshaped your entire future? That's the story I, Mackenzie Kilshaw, share with you today as I introduce Mackenzie Kilshaw Co., my new consulting firm that's set to transform the realms of sales, marketing, customer service, and leadership. With my father, Barry Firby, by my side, we peel back the layers of my professional journey, revealing the pivotal moments from early career roots in babysitting to leading the ch...
21 May 2024
Unlocking the Secrets of Salon Success with Kristie Leslie
Step into the world of hairdressing mastery with Kristie Leslie, the entrepreneurial force behind Luxe Beauty Company, as she traverses the path from stylist to salon owner to a mentor for retail excellence. This episode stitches together the rich tapestry of Kristie's career, revealing the complexities of team management, the exhilaration of launching new ventures, and her dedication to setting industry standards. As she shares her narrative, we uncover the relentless drive necessary for triumph in the competitive realm of haircare, and the indispensability of fostering a community spirit.
Kristie Leslie and I take you behind the salon chair to discuss the transformative power of unparalleled customer service. We delve into the philosophy that each customer interaction, be it a haircut or a product recommendation, is an opportunity to imprint a memorable experience. Kristie's enthusiasm for exceptional service echoes throughout our chat, as we confront the common dread of sales and highlight the significance of a positive, service-driven approach, where the intent to benefit the customer overshadows aggressive sales tactics.
Ending on a note of introspection, Kristie opens up about the personal side of entrepreneurship, illustrating the profound growth that comes from the courage to reinvent oneself. Her words offer a roadmap for embracing change, staying humble, and finding joy in working within one's passion. This episode is not just a conversation; it's a wellspring of inspiration for anyone craving to infuse their business ventures with heart and authenticity while keeping their personal well-being in sight. Join us for an enriching journey through the peaks and valleys of the salon industry as Kristie Leslie imparts her wisdom on maintaining balance and chasing entrepreneurial dreams.
Send us a Text Message. (https://www.buzzsprout.com/twilio/text_messages/2051416/open_sms)
We are looking for Sponsors for our show!
We have a variety of sponsorship packages to suit every business and budget.
If you have a business that you would like to promote to thousands of people, send us an email at podcastwinning@gmail.com or message us through Facebook or Instagram.
A Huge Thank You to our sponsor, Just for You Day Spa and Wellness. Just For You is Canada’s Premier Day Spa with 5 locations in Alberta and Saskatchewan. The award winning luxury spa features Lia Reese Cosmetics and Iconic Betty Jewelry that you can also purchase online. Visit www.justforyoudayspa.com (http://www.justforyoudayspa.com) to book your service or to purchase a gift card!
Support the Show. (https://www.patreon.com/podcastwinning)
Thanks for listening to this Episode of #WINNING!
Follow #WINNING on:
Instagram: https://www.instagram.com/winning_podcast/
Facebook: https://www.facebook.com/winningpodcastpage
Twitter: https://twitter.com/Winningpod
Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/
Visit our Website: https://podcastwinning.wixsite.com/mysite
14 May 2024
Katie Snow: Blending Hospitality and Tech for Superior Customer Success
When Katie Snow traded the frenetic pace of restaurant management for the tech world's promise of balance, she brought with her a unique perspective on customer service that's reshaping how we view support in business. Tune in as we chat with this Director of Customer Success and Support to unravel her journey, proving that the skills honed in the most demanding of service industries are not only transferable but invaluable. Katie's candid sharing of her career evolution offers a beacon of hope for those seeking renewal in their professional paths.
In a world where the right app can transform entire industries, she peels back the curtain to reveal the intricacies of customer experience beyond the screen. We explore the art of customer retention, dissect the methods of de-escalating issues with the written word versus the immediacy of face-to-face encounters, and celebrate the breathing room that tech jobs offer. The conversation turns to the craft of onboarding customers in tech, where Katie has mastered the dance, ensuring each client's success is as meticulously planned as a five-star dining experience.
This episode wouldn't be complete without a heartfelt discussion on nurturing trust within teams through the lens of constructive feedback. We discuss the trials in providing tough feedback, highlighting the delicate balance between preserving a team member's dignity and steering them toward growth. We muse over the creation of safe spaces that encourage straightforward, empathetic dialogue, reflecting on how such environments can be a crucible for not only professional but also personal transformation. Tune in for an episode that's as much about leading with grace as it is about embracing change.
Send us a Text Message. (https://www.buzzsprout.com/twilio/text_messages/2051416/open_sms)
We are looking for Sponsors for our show!
We have a variety of sponsorship packages to suit every business and budget.
If you have a business that you would like to promote to thousands of people, send us an email at podcastwinning@gmail.com or message us through Facebook or Instagram.
A Huge Thank You to our sponsor, Just for You Day Spa and Wellness. Just For You is Canada’s Premier Day Spa with 5 locations in Alberta and Saskatchewan. The award winning luxury spa features Lia Reese Cosmetics and Iconic Betty Jewelry that you can also purchase online. Visit www.justforyoudayspa.com (http://www.justforyoudayspa.com) to book your service or to purchase a gift card!
Support the Show. (https://www.patreon.com/podcastwinning)
Thanks for listening to this Episode of #WINNING!
Follow #WINNING on:
Instagram: https://www.instagram.com/winning_podcast/
Facebook: https://www.facebook.com/winningpodcastpage
Twitter: https://twitter.com/Winningpod
Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/
Visit our Website: https://podcastwinning.wixsite.com/mysite
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
2 ratings
Spotify
5.0 / 5
6 ratings
Podcast Authority Score: 65 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
88
Social presence
94
YouTube
0
Engagement
60
Contact #WINNING
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of #WINNING?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
