Work In Process is the podcast for leaders who are responsible for improving how their organisation actually works.
If you lead process, transformation, IT, enterprise architecture, data or operations, and you are accountable for turning strategy into execution, this podcast is for you.
Hosted by Liam O'Neill and Sam Lewis of bpmd, each episode cuts through the noise to focus on what it really takes to turn investment in tools, teams and programmes into bottom line results.
We talk to practitioners, leaders and specialists who are doing this work for real. No theory for the sake of it. Just honest conversations about building structured, data led and outcome focused approaches to change.
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“We’ve Tried That Before”: Earning Trust in Transformation with Bart Segers
In this episode, Liam O’Neill speaks with Bart Segers, Head of Business Transformation at GEA Group, whose career has taken him from operating production lines at Petronas through production planning and Lean improvement to leading large-scale ERP transformation. Having worked on the shop floor himself, Bart understands how change looks to the people expected to carry it out. He shares how noticing patterns in equipment breakdowns first got him interested in improvement, and how leaders who g...
22 Sept 2026
Transformation Is Not the Idea, It’s the Execution with Patrick Apostolo
In this episode, Liam O’Neill speaks with Patrick Apostolo, Business Transformation Director at MSC Cruises, whose career has taken him from building e-commerce businesses in Italy to leading operational and digital transformation across hospitality and the cruise industry. Patrick started his career as an entrepreneur before moving into large corporate environments, including roles with Radisson Hotel Group and now MSC Cruises. That combination has shaped how he approaches transformation: st...
25 Aug 2026
Transformation Isn't Finished When You Deliver It with Joy Wong
In this episode, Liam O’Neill speaks with Joy Wong, Head of Transformation Technology, Productivity and Value Capture at Standard Chartered, who has spent 20 years leading transformation across retail, investment and wealth management banking. Organisations invest huge amounts of time and money in transformation, but there is often far more focus on delivering the programme than understanding the value it created. Joy has spent much of her career looking at that gap, from putting meaningful n...
11 Aug 2026
Technology Is Not the Strategy: Digital Transformation in Aerospace Manufacturing with Chris Hinds
In this episode, Liam O’Neill speaks with Chris Hinds, VP of Digital Strategy Design and Implementation at one of the UK’s leading aerospace and defence manufacturers. Chris has spent nearly two decades working across operations, manufacturing, engineering, IT and enterprise transformation in highly complex, heavily regulated environments. What makes this conversation particularly interesting is that Chris approaches digital transformation from an operational perspective first. Before moving ...
28 Jul 2026
The Best Process People Are Translators: Turning Complexity into Change with Mike Lucas
In this episode, Liam O’Neill speaks with Mike Lucas, Business Process Excellence Manager at Alkermes, a global biopharmaceutical company headquartered in Dublin with significant operations in the United States. Mike has spent nearly 19 years at Alkermes, starting on the manufacturing floor before moving through supply chain, SAP, planning systems and transformation. That journey has given him a practical view of process management, shaped by working in highly regulated environments where get...
14 Jul 2026
Process Starts with People: Building Better Systems Through Curiosity with Alex von Schledorn
Description: In this episode, Liam O'Neill speaks with Alex von Schledorn, Head of Procurement Excellence at ETEX, whose career has taken him from manufacturing and flower exports in Ecuador to logistics, planning, procurement and operational excellence across Europe. Alex's route into process is anything but conventional. After working in his father's business from a young age, he built experience across multiple industries before having to rebuild his life from scratch after moving to Europ...
16 Jun 2026
Good Process Design Is Not Enough: Process, Regulation and Ownership with Paavo Heikkinen
Description: In this episode, Liam O’Neill speaks with Paavo Heikkinen, Head of BPM and Change Management at Bank Frick, the Liechtenstein-based financial institution operating at the intersection of banking, fintech and crypto services. Paavo’s career has taken him from consulting into manufacturing and now into financial services, working across organisations including BMW, Siemens and VAT Group before moving into the banking sector. That journey gives him a particularly grounded perspectiv...
2 Jun 2026
Start with the Problem, Not the Methodology with Prem Krishna
Description: In this episode, Sam Lewis speaks with Prem Krishna, Global BPM Transformation Leader at IKEA. Prem's career has taken him from software development and management consulting in India, through operational excellence and supply chain leadership roles at Johnson & Johnson, to leading business process transformation in one of the world's most recognised brands. What makes Prem's perspective particularly interesting is that he does not see himself primarily as a proce...
20 May 2026
Why the future of AI depends on process management with Carina Siemen
In this episode, Liam O’Neill speaks with Carina Siemen, Global Quality Systems Leader at Nexperia, where she leads global quality systems, process improvement and digital transformation across a highly complex international manufacturing environment. Carina’s route into process and quality management is not a conventional one. Before moving into aviation, operational excellence and global quality leadership, she started her career in fast food, managing restaurant operations at 19 and openin...
6 May 2026
Seeing the Work You Shouldn’t Be Doing: Process Intelligence, Hidden Factories and the Future of CI with Paul Rudge
In this episode, Liam O’Neill speaks with Paul Rudge, Process Intelligence Manager at RS Group, where he is helping to bring together nearly two decades of continuous improvement experience with a new generation of process intelligence capability. Paul has spent most of his career in Lean and Six Sigma roles, working hands-on with teams to drive improvement across complex operational environments. More recently, his focus has shifted towards using data and process mining to understand how wor...
21 Apr 2026
Trust the Data, Focus on the Humans: 14 Years of Process Leadership with Aafke Post
In this episode, Liam O'Neill speaks with Aafke Post, Senior BPM Solution Manager at Philips, where she has spent 14 years building and leading enterprise process governance across complex, multi-country environments. Aafke's background is genuinely unusual for someone in this space. She started as a sports performance coach before studying Communication and Multimedia Design, and it is that combination of systems thinking and design thinking, always anchored to the end user, that has shaped ...
7 Apr 2026
If Your Governance Is Weak, AI Will Accelerate the Confusion with Hana Prooij
In this episode, Sam Lewis speaks with Hana Prooij, Business Process Management and Transformation Leader, formerly Head of Business Management Systems at Versuni, the global home appliances business behind some of the world's most recognised consumer brands. Hana spent over four years at Versuni, leading the design and implementation of the business management system through one of the most demanding periods the organisation faced, a full carve-out from a major multinational group, combined ...
23 Feb 2026
Lessons From 70 Implementations: What We Know About Making Process Work
In this first episode of Working Process, Liam O'Neill and Sam Lewis introduce themselves and explain how bpmd evolved from a three-person startup operating out of a Surrey attic with a single client, into a specialist transformation partner working with global organisations including Sony and the BBC. This is a candid conversation about what it actually takes to make process and transformation work land as real business change, not just activity. They discuss: How bpmd found its identity aft...
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