Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
WTF! Walk The Floors Podcast- All Things Hospitality Training
Claim This Podcastby Michele Kline and Stephanie Leger
Podcast Overview
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Language
🇺🇲
Publishing Since
3/30/2022
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Recent Episodes
December 12, 2024
The "extra" Mile for Hospitality (with Cristian Longo)
Cristian Longo shares how the EXTRA app revolutionizes hospitality staffing by allowing hoteliers and restaurants to instantly fill positions and manage staffing needs with a single tap.
November 27, 2024
Gratitude at work (with Brian Proctor)
Hospitality trainer Brian Proctor shares practical tips on how fostering a culture of gratitude transforms team dynamics, boosts morale, and elevates productivity at work.
November 14, 2024
Breast Cancer Awareness (with Ira Green)
<p>What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of <a href="https://freedomdeodorant.com" rel="noopener noreferrer" target="_blank">Freedom Natural</a>, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products. </p><br><p>Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural. </p><br><p>Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!</p><br><p>To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com</p><br><p><br></p><p><strong>Follow us</strong></p><p>Website <a href="https://www.wtfwalkthefloors.com/" rel="noopener noreferrer" target="_blank">https://www.wtfwalkthefloors.com</a></p><p>LinkedIn <a href="https://www.linkedin.com/company/wtf-walk-the-floors" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/wtf-walk-the-floors</a></p><p>YouTube <a href="https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg" rel="noopener noreferrer" target="_blank">https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg</a></p><p><strong>Connect with the hosts on LinkedIn</strong></p><p>Michèle Kline <a href="https://www.linkedin.com/in/michelekline/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/michelekline/</a></p><p>Stephanie Leger <a href="https://www.linkedin.com/in/sleger/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/sleger/</a></p><p><strong>Hosts Company Links</strong></p><p>Michèle Kline <a href="https://www.klinehospitality.com/" rel="noopener noreferrer" target="_blank">https://www.klinehospitality.com/</a></p><p>Stephanie Leger <a href="https://www.firstratehospitality.com/" rel="noopener noreferrer" target="_blank">https://www.firstratehospitality.com/</a></p><br /><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
166 total episodes available
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- What is WTF! Walk The Floors Podcast- All Things Hospitality Training?
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This podcast updates weekly.
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