XI Café Podcast
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Podcast Overview
<p>Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com">InMoment</a>. InMoment is trailblazing the customer experience (CX) industry with <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com/xi-terms/integrated-cx/?regional_redirect=1">Integrated CX</a>—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.</p>
Language
🇺🇲
Publishing Since
12/12/2022
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Recent Episodes
May 26, 2025
Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience
Michael Dominish from McDonald's Australia discusses rebuilding the company's feedback loop to drastically reduce resolution times and improve customer loyalty, offering insights into leveraging feedback for growth.
May 14, 2025
Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
<p>In this episode of the XI Café Podcast, we sit down with <strong>Claire Bristowe</strong>, Connecting with Customers Programme Manager at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.aegon.co.uk">Aegon</a>, to explore how Aegon is designing experiences that make a real difference to customers’ lives. From reshaping customer journeys to embedding a culture of empathy and insight-led decision making, Claire shares practical lessons from the frontline of CX transformation.</p>
February 3, 2025
Breaking Barriers in CX: Learn from AboitizPower
<p>How do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, <a target="_blank" rel="noopener noreferrer nofollow" href="https://aboitizpower.com">AboitizPower</a> boosted digital adoption by 250%, built a data-driven CX strategy, and prepared for open-market competition. Transformation isn’t about waiting for the perfect moment—it’s about building one. </p>
17 total episodes available
Recent guests on XI Café Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Michael Dominish
Guest
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Frequently asked questions
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- What is XI Café Podcast?
<p>Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com">InMoment</a>. InMoment is trailblazing the customer experience (CX) industry with <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com/xi-terms/integrated-cx/?regional_redirect=1">Integrated CX</a>—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.</p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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