XR Today

About XR Today

XR News and Insights for Today, and Tomorrow XR Today reports on the latest virtual reality, augmented reality, mixed reality and metaverse industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Publisher

XR Today

Category

technology

Language

en

Explicit

No

First episode

12 Feb 2021

Latest episode

24 Dec 2025

Latest episodes

16 of 161 episodes have a transcript.

1. 

   24 Dec 2025TRANSCRIPT

   The Future of Customer Support Gets Visual – and Real

   In this discussion, host Rhys Fisher sits down with Zac Scalzi, Director of Sales at Cobrowse, and Ian Roberts, Director of Care Operations & Technologies at Quicken Inc. Together, they explore how visual intelligence, AI augmentation, and agent-first design are redefining digital customer support. If you're navigating AI adoption, struggling with fragmented customer journeys, or simply want real-world proof of what next-gen support can deliver, this conversation is absolute...

2. 

   24 Dec 2025TRANSCRIPT

   From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

   What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people? In this exclusive interview hosted by Rob Scott, Publisher at CX Today, we unpack the latest Consumer Insights Report from Transcom and explore why CX is now a core revenue driver, not just a support function. Joining the conversation are two powerhouse leaders: 🔴 Jeff Blair, Chief Growth Officer, Transcom 🔴 Cortney Jonas Burnos, VP of Digital & AI Solutions, Transcom Togethe...

3. 

   10 Dec 2025TRANSCRIPT

   How Lenovo is Navigating Today’s Enterprise VR Landscape

   In this XR Today interview, host Christopher Carey sits down with Frank Black, Senior Sales Executive for XR Solutions at Lenovo, to explore the rapid evolution of VR and XR in the enterprise space. With more than a decade of industry experience, Frank offers a front-row view into how cost reductions and maturing use cases are accelerating mainstream adoption. Lenovo has been in the XR space for more than 10 years, manufacturing both AR and VR solutions for business. Today, Lenovo’s GT...

Inside a recent episode

The Future of Customer Support Gets Visual – and Real

Published 24 Dec 2025 · Transcript excerpt

[…] I would say the best thing that I can provide to people is find little steps to move the needle. People tend to talk about AI as this broad strategy of how we're going to go from just this chat box to this agentic engine that solves all of our problems. The most tangible way that I've seen companies kind of navigate these waters is explain them within user journeys, right? That one ticket that's bothering your support agents over and over again. How can we get AI to solve that? Because it's not only going to move the needle, but it's also going to help you make tangible take away saying, oh, the AI got hung up here, it didn't understand this, you know, here's a barrier to entry for this. […]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

60,359

Score snapshot 15 Sept 2025

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 63 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

65

Social presence

0

YouTube

85

Engagement

68

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.