You, Me, and IBM i
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Podcast Overview
<p>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. </p><p><br></p><p>Kurt Schroeder (<a href="mailto:kschroe@us.ibm.com" rel="noopener noreferrer" target="_blank">kschroe@us.ibm.com</a>) welcomes your comments, questions, and show suggestions.</p>
Language
🇺🇲
Publishing Since
11/28/2024
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Recent Episodes
April 10, 2026
Honey Badger Does Actually Care
<p>Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.</p>
April 10, 2026
"Channeling Bonalumi"
<p>Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before customers did. When Matt was deep into his tests, he liked to joke that he was "Channeling Bonalumi," a highly skilled and respected system tester of yore, gone too soon. In this episode, recorded before his retirement in February of 2026, Matt discusses his work in System Test, fondly reflects on his home state of Ohio, and offers insight into systems administration, storage, FSPs, and even racing philosophy and his gentle brand of parenting. Matt Stockwell is one of the many people who made IBM Rochester a better place to work, and the IBM i a reliable system to support.</p><p><br></p><p>At the bottom of this Episode page you will find a list of some of the books we discussed. And as an added bonus, any listener that submits a question or comment about this podcast will be entered into a drawing to win a signed copy of John Barnes book, "The Duke of Uranium."</p>
December 8, 2025
A Conversation Across Time and Tide: Insights from Dariusz Maliszewski
<p>Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.</p><p><br></p><p>Helpful NetServer links:</p><p><a href="https://www.ibm.com/support/pages/mapping-drive-i5os-netserver" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/mapping-drive-i5os-netserver</a></p><p><a href="https://www.ibm.com/support/pages/netserver-best-practices" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/netserver-best-practices</a></p><p><br></p><p>More information about Expert Care and IBM's Hardware and Software Maintenance Services</p><p><a href="https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview</a></p><p><a href="https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6" rel="noopener noreferrer" target="_blank">https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6</a></p>
18 total episodes available
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Frequently asked questions
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- What is You, Me, and IBM i?
<p>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. </p><p><br></p><p>Kurt Schroeder (<a href="mailto:kschroe@us.ibm.com" rel="noopener noreferrer" target="_blank">kschroe@us.ibm.com</a>) welcomes your comments, questions, and show suggestions.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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