'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
Your Customer Is Speaking Up!
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24 episodes
Updated Weekly
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Podcast Overview
'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
Language
🇺🇲
Publishing Since
8/13/2024
1 verified contact email on file for Your Customer Is Speaking Up!
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Recent Episodes
September 5, 2024
From Theaters to Living Rooms: The Premier Access Story
Step into the magical world of Disney's streaming experiment in this captivating episode of "Your Customer is Speaking Up"! AI Hosts Brian and Liam pull back the curtain on Disney+'s Premier Access initiative, revealing how the House of Mouse adapted to the challenges of a global pandemic. Journey with us as we explore: • The birth of Premier Access and its $29.99 price tag • Blockbuster releases that made the leap from silver screen to small screen • The Scarlett Johansson lawsuit that shook Hollywood • Why Disney ultimately said goodbye to this bold strategy Discover invaluable lessons on innovation, customer experience, and stakeholder relationships that any business can apply. Whether you're a Disney fan, a business owner, or just curious about the ever-evolving world of content distribution, this episode is your golden ticket to understanding how even the biggest brands must adapt or face the final curtain. Tune in and let your business acumen soar to infinity and beyond! And don't forget to checkout our AI powered Social listening tool- OhMyCustomer.com
September 4, 2024
From Chat to Champion: Slack's User-Driven Revolution
Dive into the fascinating world of workplace communication as we unpack Slack's incredible journey from a simple messaging app to a productivity powerhouse. In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam explore how user feedback transformed Slack into the collaboration titan it is today. From game-changing features like Channels and Threads to innovative solutions like Slack Connect and AI integration, discover the power of listening to your customers. Learn how Slack's iterative approach to product development has kept them at the forefront of workplace technology. Whether you're a startup founder, product manager, or simply curious about the evolution of workplace tools, this episode is packed with insights you won't want to miss. Plus, get a sneak peek into how social listening tools like OhMyCustomer are helping businesses stay tuned to their customers' needs. Join us for an enlightening discussion on the importance of user feedback and continuous improvement in today's fast-paced business world. It's time to turn up the volume on your customers' voices!
September 3, 2024
From E. coli to Excellence: Chipotle's Spicy Comeback Story
Bite into the juicy details of Chipotle's rollercoaster journey from fast-casual darling to foodborne illness pariah—and back again! In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam serve up the inside scoop on how Chipotle turned a recipe for disaster into a feast of innovation and customer trust. From DNA-tested ingredients to digital ordering breakthroughs, discover the secret sauce behind one of the most remarkable brand revivals in recent history. Whether you're a burrito buff or a business owner, this episode is packed with zesty insights on crisis management, customer engagement, and the power of listening to your audience. Don't miss this chance to supersize your understanding of brand resilience. Queue it up and dig in!
24 total episodes available
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Frequently asked questions
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- What is Your Customer Is Speaking Up!?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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