Your CX Energy Boost!

About Your CX Energy Boost!

Based on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions. She combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work. Always connecting it to her vision of creating more Human Centric organisations by focusing on the three pillars of successful CX transformation: customers, employees and purpose.

Publisher

Zanna van der Aa

Category

business

Language

en

Explicit

No

First episode

3 May 2020

Latest episode

7 May 2026

Latest episodes

2 of 66 episodes have a transcript.

1. 

   7 May 2026

   Zanna & Miranda - The leadership behaviors | EPS #64

   This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Miranda and I talk about something that fuels every transformation from the inside out: bringing the energy. And I don't just mean being loud or high-octane about it. I mean knowing your energy — what drives you, what your authentic leadership DNA looks like — and then channeling that into mobilizing an e...

2. 

   29 Apr 2026

   Richard Stark - The leadership behaviors series | EPS #63

   This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Richard and I talk about something I think is absolutely foundational for any leader navigating transformation: understanding their context. And I don't just mean knowing your stakeholders or your org chart. I mean genuinely understanding the world through the eyes of the people around you — their pressur...

3. 

   23 Apr 2026

   Joana - The leadership behaviors series | EPS #62

   This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Joanna and I talk about something that I think is genuinely changing the way the best organisations approach change: adaptive transformation. And I know what you might be thinking — we already have a roadmap, we already have a plan. But here's the thing: do you want to lead transformation based on a fixe...

Inside a recent episode

10 Tips To Enhance Employee Experience as a Design Principle | EPS 56

Published 6 Jun 2025 · Transcript excerpt

[…] So I feel overloaded. So you really want to make it part of their existing daily work. So it feels really relevant to them. It feels meaningful and it doesn't feel like additional work, right? A lot of employees say after they've done the tiny habits, hey, it was actually super simple and it was really valuable. And even now I've added like tiny habit XYZ, right? So they start thinking about creating their own tiny habits, which is really cool to see. Yeah, super cool. So you said leadership, that's the next one, right? The tip number seven facility leadership to ask about CX. Yeah, indeed, as I mentioned, right? […]

Who has been a guest on Your CX Energy Boost!

Names identified in recent episode analyses. Showing up to five guests.

• Dr Zanna van der Aa
• Miranda Nijenhuis
• Fahed Alshammari
• Rob Paauw
• Zanna van der Aa

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

6,215

Score snapshot 15 Sept 2025

Podcast Authority Score: 48 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

42

Social presence

0

YouTube

74

Engagement

60

Contact Your CX Energy Boost!

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.