Podcast Overview
<div>A podcast about doing your first everything as a Customer Success Manager with your host Stijn Smet. </div>
Language
🇺🇲
Publishing Since
3/10/2023
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Recent Episodes
June 25, 2024
Your First... time finding your Customer Success Voice
<p><b>🔥 Get ready for an electrifying episode! I’m Stino, your host, and today we have the incredible Diana De Jesus joining us. Diana is a titan in the world of customer success, the brilliant mind behind the Customer Success Project, & founder of Strategic CS Labs, a Customer Success Growth Program. We’re diving deep into the journey of finding your voice as a Customer Success Manager. This is going to be epic! 🔥</b></p><p><b>💥 Here’s what you can expect in this high-energy episode: 💥</b></p><ol><li><b>👩🏫 Diana’s Journey</b>: Diana shares her inspiring story. Her mission now is to empower CSMs and CS leaders through strategic initiatives and workshops, providing invaluable insights.</li><li><b>🔍 The Power of Questions</b>: Diana emphasizes the importance of asking questions and avoiding assumptions. Effective communication with your team and stakeholders is crucial for success, and Diana offers tips to master this skill.</li><li><b>🚀 Overcoming Voiceless CSM Syndrome</b>: Diana introduces us to the concept of "voiceless CSM syndrome" and explains how to become a strategic, impactful CSM. It’s about learning to advocate for the customer’s voice within your organization.</li><li><b>🗣️ Amplifying Voices as Leaders</b>: We explore the role of leaders in amplifying the voices of both customers and CSM teams. Diana shares how to empower your team to experiment, learn from failure, and grow.</li></ol><p><b>⚡️ Prepare to be inspired, educated, and energized! This episode is packed with actionable insights and powerful stories that will help you find and amplify your voice in the world of customer success. Don’t miss out—tune in and let’s ignite this energy! ⚡️</b></p><p><b>🎧 Listen now and join the revolution in customer success! 🎧</b></p>
May 27, 2024
Your First...PIP
<p>🎙️ Welcome to another electrifying episode of <b>Your First...</b> 🪄</p><p>In this dynamic conversation, I sit down with the incredible Priscila Fletcher, a powerhouse growth coach, customer success leader, and revenue growth driver. Priscila takes us on a journey through her stellar career, starting from the gritty world of cold calling to making waves in New York's vibrant tech scene.</p><p>We dive deep into the nitty-gritty of Performance Improvement Plans. Ever wondered when a PIP is necessary? How to prepare for those tough conversations? Or how to set impactful goals? We've got you covered! Priscila shares invaluable advice on these topics, highlighting the importance of having managerial and HR support during the PIP process.</p><p>But here’s the kicker – PIPs aren’t just about highlighting the negatives. They’re a tool for growth and improvement. Sometimes, they even lead to the realization that a different role or company might be a better fit for the employee.</p><p>Priscila’s golden nuggets of wisdom include keeping goals simple and achievable, focusing on team collaboration, and ensuring that every objective is meaningful for the company’s success.</p><p>For all the budding customer success managers out there, Priscila’s advice is pure gold: be a good listener, document everything, and always show up for your team.</p><p>Tune in and get ready to be inspired by Priscila Fletcher's journey and insights. This episode is packed with energy, expertise, and the professional flair you’ve come to expect from <b>Your First...</b> <br/><br/>Let's dive in! 🎧✨</p>
May 21, 2024
Your First.... doing Digital Customer Success
<p>SPECIAL EPISODEEEEEEEEEEEEE INCOMING!! Austin, what's good? 🔥<br/><br/>I know season 2 is a slow one, but I promise to make it up to you with this one! <br/><br/>A special duo-releasing episode where we dive into the dynamic world of customer success in the digital age with one of my idols: Alex Turkovic. </p><p>On this podcast, I share insights from my journey in customer success, where I’ve met idols, faced challenges, and celebrated victories. We'll explore topics like the importance of being unapologetically yourself, the impact of digital CS, and the strategies that have helped us reduce churn and increase revenue at Whale.</p><p>And I did all this on the couch of the brilliant, incomparable, genius soul, also known as Alex Turkovic, host of the Digital CS Podcast and a seasoned expert in customer success & experience. <br/><br/>Together, we discuss our experiences of the practicalities of implementing digital strategies. Alex brings his expertise from a diverse background, including music, corporate learning, and customer training, offering a unique perspective on the intersection of customer experience and digital tools.</p><p>Whether you're a seasoned CSM or just starting in the field, this episode is your go-to resource for actionable advice, personal stories, and the latest trends in customer success. Tune in to learn how to leverage digital tools, build effective playbooks, and create genuine connections with your customers.<br/><br/>Ooooh, you're going to love this one. Also, because Alex has that radio voice, do you know what I mean? And I throw in an F-bomb here & there, and I get to talk about @Kristi Falturusso, who is literally Mother! </p>
16 total episodes available
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Frequently asked questions
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- What is Your first...?
<div>A podcast about doing your first everything as a Customer Success Manager with your host Stijn Smet. </div> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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