8 Episodes
2025 First episode
11K YouTube views About Your People Your Success Podcast Exceptional business performance doesn't start with great processes.
And the reason behind that is simple: To take care of your business, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors š
Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your business.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for Hospitality, and Beyond.
https://www.beyondsatisfaction.co.uk/
Publisher Pierre Bauzee
Category business
Language en
Explicit No
First episode 12 May 2025
Latest episode 21 Apr 2026 Latest episodes 8 episodes in the feed.
21 Apr 2026
Podcast Episode 8 - Who Leads When The Leader Isn't In The Room? Leadership is THE way to go in order to empower, grow and keep your people. But an important question we should definitely ask ourselves more often: Who leads when the leader isnāt in the room?
Iām Pierre BauzĆ©e, a Hospitality Trainer and the Founder of Beyond Satisfaction Academy, the leading onboarding and training platform for hospitality. And in this new episode of Your People Your Success Podcast, Iām joined by the one and only Danny Wareham to answer this important question.
Danny is a psychologist, author, and accredited coach, whose work lies at the intersection of leadership, culture and personality, with a focus on individual differences ā especially the ādark triadā traits of narcissism, psychopathy, and machiavellianism.
An expert in culture and leadership dynamics, Danny has been recognised among the Global Top 10 Thought Leader on Culture and has spent nearly 30-years in contact centre, retail and fintech industries. He is also the author of Constellation, a best seller and definitely a must-read when it comes to what Leadership is really about.
Whether you are leading a frontline team, managing multiple sites, or rethinking your leadership approach, this episode gives you a powerful perspective and approach to leadership.
Subscribe now and join me each month to discover how to unlock the power of people behind exceptional performance in hospitality, and beyond.
To find out more about Danny Wareham, his business and his book, feel free to visit the below links:
LinkedIn:Ā https://www.linkedin.com/in/danny-wareham (https://www.linkedin.com/in/danny-wareham)
Book:Ā https://constellationleadership.co.uk/ (https://constellationleadership.co.uk/)
Website:Ā https://dannywareham.co.uk/ (https://dannywareham.co.uk/)
Consultancy:Ā https://firgun.co.uk/ (https://firgun.co.uk/)
If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit our websiteĀ https://www.beyondsatisfaction.co.uk (https://www.beyondsatisfaction.co.uk/)Ā or my LinkedIn profileĀ www.linkedin.com/in/pierre-bauzee-233b058b (http://www.linkedin.com/in/pierre-bauzee-233b058b)
If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call.
#hospitality #leadership #leadershipdevelopment #leadershipjourney #leadershipmindset
4 Feb 2026
Podcast Episode 7 ā Beyond Satisfaction Academy: Platform Demonstration Iām Pierre BauzĆ©e, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond.
And in this new episode of Your People Your Success Podcast, I am showing you the platform, its content, its impact and all the different tools, features, functionalities and materials.
But also how you can easily get all your team onboarded for a small monthly membership that you can leave anytime!
If you would like to know more about Beyond Satisfaction Academy, feel free to visit our website https://www.beyondsatisfaction.co.uk/academy or my LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
#TrainingAndDevelopment #Hospitality #HospitalityExcellence #StaffDevelopment #hospitalitytraining
22 Dec 2025
Podcast Episode 6 ā Turning Your Customer Experience Into Your Team Success Turning your customer experience into your teamās success sounds great in theory ā but how do you actually do it in real life?
Iām Pierre BauzĆ©e, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, Iām joined by my guest, Dan Pratt from DAP Consultancy, to explore how customer experience and team performance are deeply connected when you get the basics right.
In under 45 minutes, we talk about how to break silos between āCXā and āoperationsā, give your teams clarity instead of pressure, and use customer feedback as a tool for learning rather than blame.
Whether you are leading a frontline team, managing multiple sites, or rethinking your service strategy, this episode gives you concrete ways to turn your customer experience into a real driver of motivation, performance, and growth for your people.
Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.
If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit my virtual brochure https://drive.google.com/file/d/1x6RR_c4DuFVxIga7E1kuWoUDNm6EmlTw/view, my website https://www.beyondsatisfaction.co.uk or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your company further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that on our website or LinkedIn profile.
To find out more about Dan Pratt and his 2 businesses DAP Consultancy and PURE ONE Travel, feel free to visit the below links:
Websites https://www.dapconsultancy.co.uk/ and https://pureonetravel.com/
LinkedIn: https://www.linkedin.com/in/dan-pratt-dap/
#CustomerExperience #YourPeopleYourSuccessPodcast #TeamSuccess #TrainingAndDevelopment #HospitalityExcellence
20 Nov 2025
Episode 5 - How to Successfully Onboard Your Team Through Training? Onboarding is everywhere ā but making it work for your team from day one? Thatās a different story.
Iām Pierre BauzĆ©e, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, Iām breaking down what actually makes onboarding through training successful ā and why many businesses donāt get it right.
From the crucial first impressions to the way you structure learning for new team members, this episode unpacks practical strategies to help you turn onboarding into a springboard for long-term success.
In under 20 minutes, I explore how to include training as the main tool of onboarding, set clear expectations, build confidence, and avoid the biggest mistake of all: thinking onboarding ends after one day.
Whether you are welcoming new hires or redesigning your approach, this episode gives you the tools to create an onboarding experience that boosts motivation and accelerates performance. But also builds a strong foundation for your team, right from the start, to turn them into real and loyal brand ambassadors.
Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.
If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that directly via our website or LinkedIn profile.
#hospitality #peoplefirst #traininganddevelopment #onboarding #hospitalityexcellence #onboardingprocess
11 Aug 2025
Episode 4 ā Mastering Employment Law: A Game-Changer for Customer Service Leaders In this episode of Your People, Your Success Podcast, we dig into one of the most underrated drivers of employee happiness and customer satisfaction: understanding employment law ā and using it to protect, empower, and inspire your frontline teams.
Iām Pierre BauzĆ©e, Founder of Beyond Satisfaction, and Iām joined by the brilliant Richard Hiron ā an employment law expert affectionately known as āThe Hironator.ā Richard has spent his career helping businesses navigate the legal maze with confidence and empathy, ensuring both leaders and their people feel safe, heard, and valued.
In this conversation, weāll break down how mastering the fundamentals of employment law leads to healthier work cultures, greater employee trust, and stronger performance ā especially in guest-facing roles where pressure runs high and turnover is common.
From contracts to conduct, legal risks to team morale, Richard shares the essential tools every service leader needs to stay compliant and compassionate.
Whether youāre a manager, recruiter, or business owner, this episode will help you move beyond fear-based HR and unlock the legal knowledge that keeps your people protected ā so they can deliver their best to your customers.
Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service.
To reach out to Richard, feel free to visit in LinkedIn, website or reach out to him directly by email.All links right below:LinkedIn: linkedin.com/in/richardhironWebsite: https://www.thehironator.co.uk/Email address: r.hiron@thehironator.co.uk
If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us.
You can do that directly via our website or LinkedIn profile.
11 Jul 2025
Podcast Episode 3 ā Customer Service Training: How to make a real impact? Customer service training is everywhere ā but impactful training? Thatās a different story.
Iām Pierre BauzĆ©e, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, Iām breaking down what actually makes customer service training stick ā and why most businesses miss the mark.
From the crucial first 15 minutes to the way you tailor content for your team, this episode unpacks how customer service training can lead into real long-term results. Weāll explore how to personalise your approach, boost engagement, involve managers the right way, and avoid the biggest mistake of all: thinking one session is enough.
Whether youāre onboarding new talents, willing to improved your guest-facing people's performances or refreshing your seasoned team, this episode shows how bespoke customer service training can lead to real and consistent changes ā long after the session ends.
Quick note: Sorry for the sound quality which is not as good as usually, I forgot to use my microphone when recording! š
Subscribe now and join me each month to discover how to unlock the power of People behind exceptional customer service.
If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us.
You can do that directly via our website or LinkedIn profile.
6 Jun 2025
Episode 2 ā Does Amazing Leadership lead To Happier Clients? Host Pierre BauzĆ©e interviews Clayton Drotsky, a leadership mentor, about how strong leadership cultivates happier teams and improves customer satisfaction, especially in high-pressure customer service environments.
12 May 2025
Episode 1 ā Outstanding Customer Service: It starts with your People Founder Pierre BauzĆ©e discusses how hiring, training, and empowering talent drives exceptional customer service in hospitality and retail, building a culture of excellence, retention, and loyalty.
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