Zenlab by Zendesk User community in Japan.
「What makes a great Customer Experience? 」 is Zenlab thema.
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Zendesk 大好き立松と冨樫が「CX/カスタマーサポート/カスタマーサクセス×Zendesk」をメインテーマにゲストをお呼びして、月1回トークするPodcastです。
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ゲストに、Zendesk利用の背景・仲良くする方法・活用事例、CX向上の取り組みなどをお伺いしていきます。その他、毎月Zendeskに関する最新情報や、CX/CSに関する最新情報・雑談もあわせて配信します。
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通勤中、勉強中、料理をしながら、仕事をしながら、などなど。皆さんのライフスタイルに合わせて聞いて頂ければ嬉しいです！
Zendesk User Champion Miku Kadoma from Net Protections shares her experiences using Zendesk to achieve success in customer service and her views on AI, in an interview about leveraging Zendesk effectively.
23 Nov 2024
#202411 Sansan 野口ゆふさん「Zendeskは私の右腕」
Sansan's Yufu Noguchi, a Zendesk User Champion, discusses leveraging Zendesk Support, Guide, and Explore to optimize workflows and achieve impactful results in customer support, in an interview with Zenlab.
SMARTBANK's Suga and Numa discuss how Zendesk elevates CS awareness and acts as a window to the CS community in this interview episode.
30 Apr 2022
#202204 10x 宇賀神卓馬さん「インドカレーのような深みあるZendesk」
Customer Success expert Takuma Ugajin from 10x shares his decade-long experience using Zendesk services like Support, Guide, Explore, Chat, and Talk, highlighting its comprehensive value in an interview.
17 Mar 2022
#202203 ベーシック佐藤和美さん「再現性の高い、安定した質の顧客サービスを提供したい」
Kazumi Sato from Basic discusses using Zendesk Support, Guide, and Explore to provide stable, high-quality customer service through detailed operational definitions and tool implementation in this interview.
23 Feb 2022
#202202 ソラコム 三國さん 「Zendeskのネットワーク効果にハマった」
Customer Reliability Engineer Naoki Mikuni from Soracom discusses leveraging Zendesk for customer service, Zendesk Guide, and advanced JavaScript techniques in this interview episode.
27 Jan 2022
#202201 GMOペパボ 立松さん 「Zendeskは最良のサンドボックス」
Takaotatematsu discusses his experience with Zendesk, highlighting its benefits as a versatile tool for customer support and its impact on streamlining operations at GMO Pepabo in this interview.
Who has been a guest on Zenlab
Names identified in recent episode analyses. Showing up to five guests.
Miku Kadoma
Yufu Noguchi
Suga
Numa
Takuma Ugajin
Contact Zenlab
Guest appearances
Books guests
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