#ZFCFounderTalks - Customer Jourey

About #ZFCFounderTalks - Customer Jourey

Zanzeria Family Consultants - a written and media content development company established in June 2017 in Bangalore. We specialize in various forms of written content development and wirting services. Feel free to like, subscribe and share this podcast series and the corresponding YouTube playlist - https://youtube.com/playlist?list=PLHWUSUumd6eavUodBPG5m4rARK5CULmp- Some of our services include: > Book authoring (ghost writing) > Presentation making > Script writing for videos and shows > Correspondence (letters, email) drafting Apart from these, there are other services that we offer like coaching, mentoring, consulting. Schedule an appointment with us to know more about us and how we can help you. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit the founder's personal website - https://bit.ly/AyazZanzeria Connect with us on social media: LinkedIn: https://bit.ly/TheZanzeriaFamily-LI Facebook: https://bit.ly/TheZanzeriaFamily-FB Company YouTube Channel - https://bit.ly/TheZanzeriaFamily-YT Personal YouTube Channel - https://bit.ly/MADWithAZ #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

Publisher

Zanzeria Family Consultants

Category

business

Language

en

Explicit

No

First episode

6 Sept 2022

Latest episode

6 Sept 2022

Latest episodes

14 episodes in the feed.

1. 

   6 Sept 2022

   #ZFCFounderTalks - Loyal Customer to Sales Team

   #ZFCFounderTalks - Loyal Customer to Sales Team With the right type of customer engagement, there can be a transition or conversion of customers to loyal customers to sales team. Proper relationship building ensures that your customers become your referral partners for your products/services. Listen to the video for more. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

2. 

   6 Sept 2022

   #ZFCFounderTalks - Nurturing Customers

   #ZFCFounderTalks - Nurturing Customers Nurture your customers right and they will help you grow your business by leaps and bounds. Your customers are the reason why your business exists and grows. Nurture them and they will take you to greater heights compared to your sales and marketing team. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

3. 

   6 Sept 2022

   #ZFCFounderTalks - Customer Loyalty

   #ZFCFounderTalks - Customer Loyalty Loyalty is the next level of trust. Customer loyalty is the next level of brand loyalty. Companies and businesses need to strive to win customer loyalty by providing or serving good experience. Listen to the video to know more. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

4. 

   6 Sept 2022

   #ZFCFounderTalks - One Time Customers

   #ZFCFounderTalks - One Time Customers All customers are first time or one time customers. The way you treat them, the experience they get will determine whether they will continue or not. Hence, it is imperative to give customers good experience from day one. Listen to the video for more. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

5. 

   6 Sept 2022

   #ZFCFounderTalks - Repeat Customers

   #ZFCFounderTalks - Repeat Customers Repeat customers are those who keep coming back for your products/services. These are the ones who prefer your brand over your competitors. It is easy to convert these to loyal customers and upsell to them. Listen to the video for more. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

6. 

   6 Sept 2022

   #ZFCFounderTalks - Grievance Handling

   #ZFCFounderTalks - Grievance Handling Issues need to be carefully resolved with a win win approach for both. When this is not the case, this will cause grievances leading to disputes and legal recourse. In some scenarios, this might lead to bloodshed. However, these are avoidable by taking simple steps. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

7. 

   6 Sept 2022

   #ZFCFounderTalks - Issues and Resolutions

   #ZFCFounderTalks - Issues and Resolutions Issue resolution is an important aspect of customer relations in the customer journey or customer lifecycle. Whenever an issue is reported, it is imperative that the customer is heard and an appropriate resolution is provided that has a win-win approach. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

8. 

   6 Sept 2022

   #ZFCFounderTalks - Post Buying - Long Term

   #ZFCFounderTalks - Post Buying - Long Term In this part of the customer journey, I talk about the long term after the purchase (more than 2-3 years of using the product/service). This is where the interactions are more of issue resolutions, upselling and cross selling. This is the part where nurturing customers plays an important role. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

9. 

   6 Sept 2022

   #ZFCFounderTalks - Post Buying - Short Term

   #ZFCFounderTalks - Post Buying - Short Term This is a continuation of the customer experience journey. In the previous video, I spoke about the immediate steps after the purchase is made. Here, there are more of queries to explore the product and/or the service. In this video, I talk about the next step in the journey - the more time passes, the more the customer gets accustomed to the product/service. This is also a transition from queries to issues. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

10. 

    6 Sept 2022

    #ZFCFounderTalks - Post Buying - Immediate

    #ZFCFounderTalks - Post Buying - Immediate After making the buying decision and completing the transaction, begins the customer's learning journey. This is where he/she will have queries and may have several interactions with the sales team and/or the support teams. This is where "customer training" programs should be held to familiarize them with the features of the product/service, warranties, support options, do's and dont's, and more. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

11. 

    6 Sept 2022

    #ZFCFounderTalks - Buying Experience

    #ZFCFounderTalks - Buying Experience This is the next part of the customer journey in which I talk about the buying experience. Buying is not only about paying money and purchasing the product or service or closing the deal. Rather, it is about accurately completing the formalities with the minimal possible hassle. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

12. 

    6 Sept 2022

    #ZFCFounderTalks - Prebuying Experience

    #ZFCFounderTalks - Prebuying Experience This is the next part of the customer journey in which I talk about the pre-buying experience. An important determining factor is the post-sales customer support. Businesses tend to undermine, underestimate and overlook this powerful aspect. This can make or break the marketing and sales efforts of any business. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

13. 

    6 Sept 2022

    #ZFCFounderTalks - Customer Experience

    #ZFCFounderTalks - Customer Experience This is the next part of the series in which I talk about customer experience. I explain this concept with the help of an analogy - that of a person wanting to make a milkshake with a mixer. If the mixer is broken (does not work), then what happens? Listen to the video to find out. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

14. 

    6 Sept 2022

    #ZFCFounderTalks - Intro to Customer Service

    #ZFCFounderTalks - Intro to Customer Service This is an introduction to the customer service series of videos. In this, I lay the foundation by explaining the meaning of the terms, "customer", "service", and "customer service". I also mention who can be a customer. Visit our company website - https://bit.ly/TheZanzeriaFamily Visit Founder's Page - https://bit.ly/AyazZanzeria Follow us on social media: Company Pages: LinkedIn - https://bit.ly/TheZanzeriaFamily-LI Facebook - https://bit.ly/TheZanzeriaFamily-FB Personal Pages: LinkedIn - https://bit.ly/AyazZanzeria-Li Facebook - https://bit.ly/AyazZanzeria-FB Instagram - https://bit.ly/AyazZanzeria-Insta #MADWithAZ - Make A Difference With Ayaz Zanzeria #TheJanzRocks - Rock Life Before Life Rocks You #ZFCFounderTalks - Written Words Spell; Spoken Words Tell...

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