Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours. Tune into the Zoho CRM Podcast for insightful conversations with customers and industry experts who share their stories, ideas, and pro-tips on sales and management. Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.
Chad Reid, VP of Marketing at Jotform, talks about how businesses can turn their support forms from a basic contact tool into a strategic asset. Learn how the right form design and integrations can turn every submission into the start of a real customer relationship. From reducing form fatigue to building trust through transparency, Chad shares what separates a form that converts from one that gets abandoned. Tune in now!
Learn more about Zoho CRM’s integration with Jotform here (https://marketplace.zoho.com/app/crm/jotform).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at: zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
16 Jan 2026
Winning in the field with game changing strategies using CRM & geo-analytics
Sergey Shurygin, Founder & CEO at Mapsly, talks about how reps can ace their field sales game with geo-analytical tools. Understand how having accurate and updated data can help you win more in the field and how AI can help you take care of the mundane tasks while you focus on selling. Tune in now!
Learn more about Zoho CRM’s integration with Mapsly here (https://marketplace.zoho.com/app/crm/mapsly-extension-for-zoho-crm).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at: zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
16 Jan 2026
Call deliverability unplugged: Data, dials, and the art of optimization
Chris Sorensen, CEO of Phoneburner, elaborates on how businesses can turn cold calls into a sales win. We discuss best practices to improve call deliverability, how to avoid being marked as spam, and the ultimate pitch for cold calls. Tune in to learn more!
Know more about Zoho CRM’s integration with Phoneburner here (https://marketplace.zoho.com/app/crm/phoneburner-power-dialer-for-zoho-crm).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at: zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
16 Jan 2026
Unlocking Insights from Unstructured content
Marc Fenner, Director of Business Development at Box, talks about how unstructured content is a goldmine of insights waiting to be discovered. Explore ways in which organizations efficiently manage their content and how you can get the most out of it. Tune in to learn more!
Know more about Zoho CRM’s integration with Box here (https://marketplace.zoho.com/app/crm/box).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at : zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
28 Aug 2025
When bots talk business: The ethics of AI in sales conversations
Nitin Seth, CEO & Co-Founder of SMS Magic (https://www.sms-magic.com/) and Conversive (https://www.beconversive.com/) discusses the future of customer conversations in the age of AI. We discuss where businesses should draw the line on automation and the ethical questions that face businesses today. Tune in to learn more!
Learn more about Zoho CRM’s integration with SMS Magic here (https://marketplace.zoho.com/app/crm/sms-magic).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at : zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
6 Aug 2025
Boost CRM adoption and build field accountability that sticks
Matthew Sniff is the Founder and Chief Product Officer at Map My Customers (https://MapMyCustomers) talks about how businesses can boost CRM adoption with field sales reps. Matthew elaborates on the advantages of logging activities by sales reps and how companies can make CRM updates feel less like a chore to their employees. Tune in to learn more!
Learn more about Zoho CRM’s integration with MapMyCustomers here (https://marketplace.zoho.com/app/crm/map-my-customers).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at : zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
2 May 2025
How to Motivate & Manage Outside Sales in an Uncertain Economy
Steve Benson, CEO and Founder of Badger Maps (https://badgermapping.com/) talks about how businesses can manage their outside sales in an uncertain economy. He highlights how modifying your messaging and sales strategy alongside empowering your sales people with the right tools can help businesses get ahead of their competition in a challenging economy. Tune in to learn more!
Learn more about Zoho CRM’s integration with BadgerMaps here (https://marketplace.zoho.com/app/crm/badger-maps-for-zoho-crm).
Follow us on Instagram @zoho_crm for the latest updates.
Got questions? Write to us at : zohocrmpodcast@zohocorp.com
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
18 Mar 2024
The Future of Email Marketing: Tips for Success in 2024
Brian Minick, COO of ZeroBounce, elaborates on email delivery versus deliverability, types of emails, and how bad data within CRM can jeopardize your business. Find out about the latest email marketing rules for 2024 brought in by Google and Yahoo to boost your sender scores, and stay ahead of your competition with better sender reputation.
Learn more about Zoho CRM’s integration with ZeroBounce here (https://marketplace.zoho.com/app/crm/zerobounce-email-validator-for-zoho-crm).
Follow us on X (Twitter) @zohocrm for the latest updates.
Write to us at : kassanndra.mr@zohocorp.com (mailto:kassanndra.mr@zohocorp.com)
Check out past episodes on our bulletin (https://www.zoho.com/crm/podcasts.html?src=bulletin) page.
30 Jan 2022
CRM lessons from a niche travel industry
Darren Burn, Founder of OutOfOffice (https://www.outofoffice.com/) and MD of TravelGay.com (https://www.travelgay.com/), shares his journey about paving the way for equality in the travel industry and insights about the technological divide that exists between airlines and travel agencies. He dives into CRM specifics that have enabled the growth of his business and enriched his experience as a software user.
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html) page.
30 Dec 2021
Customizing your views with Zoho CRM
Chris Kiadii, CEO & Founder of Atlanta Freshstart, discusses how Zoho CRM (https://www.zoho.com/in/crm/) has made data less daunting and more accessible. We also cover the benefits of in-built app integrations that deliver the much-needed fluidity required by the real estate and service industries, and dive into how personalizing views within CRM using Canvas has truly redefined user adoption within the CRM industry.
You can learn more about Atlanta Freshstart by visiting their website (https://atlantafreshstart.com/).
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html) page.
29 Oct 2021
Building Expert Business Solutions with Zoho CRM ft. Dominic Harrington
Dominic Harrington, Founder of Cloud Sauce (https://cloud-sauce.com/) (A CRM Consultancy that supports businesses to implement Zoho CRM/Zoho One) joins us on our fifth episode to discuss how businesses can craft better solutions with Zoho CRM. (https://www.zoho.com/in/crm/)
Dominic Harrington's book', ''Building Expert Business Solutions with Zoho CRM'' (https://www.packtpub.com/product/building-expert-business-solutions-with-zoho-crm/9781800564664) delves into how businesses can make the most use of Zoho CRM's features to achieve more profitable and scalable growth.
It covers foundational modules such as Leads, Deals, Contacts and Accounts in-depth along with real-world use cases, also touching upon how to use workflows to innovate best practices and evolve their CRM solutions.
Use the code "25ZOHO" to avail a SPECIAL DISCOUNT (https://www.amazon.com/gp/mpc/ANF2YIWIWQ7M8) on your copy, valid between 29th Oct - 19th Nov, 2021.
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com (mailto:kassanndra.mr@zohocorp.com)
Check out blogs and past episodes on our bulletin
Host: Kassanndra M. R., Senior Product Marketer, Zoho CRM
31 Aug 2021
CRM in the Simulation Software Industry
Daniel Ericsson (https://www.linkedin.com/in/ericssondaniel/) (CEO & Founder) joins us on our fourth episode to dive into how Zoho CRM (https://www.zoho.com/in/crm/) has helped Deflexional, a Swedish startup, that creates tailor-made simulation software to keep their business thriving.
Even experts require easy, accessible and affordable simulation software, and that's exactly where Deflexional fits it. A small organisation that focuses on depth and scientific solutions shouldn't allow administrative tasks to take center stage. We learn the different tools that supports Daniel with his mission to create and nurture everlasting relationships with this customers at the start and during the pandemic.
You can learn more about Deflexional by visiting their website (https://www.deflexional.com/).
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html)
Host: Srividhya, Product Marketer, Zoho CRM
30 Jul 2021
Improving CX with Customer Feedback
Debbie Akwara (https://www.linkedin.com/in/debbieakwara/) (CEO, Niche CX Group) joins us on our third episode to dive into how Zoho CRM (https://www.zoho.com/in/crm/) has helped Niche Customer Experience Group, a customer success startup based out of Nigeria and West Africa with executing its customer-centric vision.
Niche Customer Experience Group is Nigeria and West Africa's first integrated boutique customer experience management service and solution provider. With a trio of businesses i.e. CX consulting, CX training and CX digital solutions, they work with organizations to help them; understand their customers better, build customer-centric capabilities and improve customer experience when customers buy, use or share their products/services.
Niche Customer Experience Group aims to grow West African businesses one customer experience at a time. Visit their website (https://nichecx.com/) to know more.
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html)
Host: Kassanndra M.R., Senior Product Marketer, Zoho CRM
25 Jun 2021
The Role of CRM in Lead Nurturing
Catherine Melo (Sales Enablement Manager) joins us on our second episode to dive into how Zoho CRM (https://www.zoho.com/in/crm/) has helped Infinite Growth, a Sales Accelerator Company based out of Toronto accelerate their business and win new customers.
From incorporating the latest technology for their partners to looking for the most efficient cost-effective software, Infinite Growth is always on the lookout for the best software. We discuss ways we can avoid churn to increase your customer loyalty and how they effectively nurture leads by coming up with effective flows for their company and their partners.
Infinite Growth aims to form a great partner ecosystem and you can check out their website (https://www.infinitegrowth.co/) to know more.
Follow us on Twitter @zohocrm for the latest updates
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html)
Host: Srividhya, Product Marketer, Zoho CRM
26 May 2021
CRM in Digital Marketing
Natasha Ellard (Managing Director) and Luke Terzino (Sr. Social Media Specialist) join us on our first episode to dive into how Zoho CRM (https://www.zoho.com/crm/) powers processes at Urban Element, a digital marketing agency based in Oxfordshire, UK.
From centralization of processes to capitalizing on a family of apps, Urban Element is ever-enthusiastic about software. We discuss the birth and dominance of social media among the channels of communication, and touch upon some interesting facts about email and podcasts.
Visit Urban Element's revamped website (https://www.urbanelement.com/) to know more.
Follow us on Twitter @zohocrm for the latest updates.
Write to us at : kassanndra.mr@zohocorp.com
Check out blogs and past episodes on our bulletin (https://www.zoho.com/crm/bulletin.html).
Host: Cassy, Product Marketer, Zoho CRM
17 May 2021
<Trailer> Zoho CRM Podcast
Have you ever wondered what makes Zoho CRM the world's favorite? Stories. Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours.
Tune into the Zoho CRM Podcast, where we interview amazing customers and industry experts for engaging stories, ideas, and pro-tips on sales and management.
Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.
This is the Zoho CRM Podcast.
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