Sutherland’s “Back to the Future” podcast dives into real-world business transformation – unpacking bold decisions, leadership lessons, and strategic insights from top executives and innovators.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Back to the Future with Sutherland
Claim This Podcastby Sutherland
6 episodes
Updated Daily
Accepts GuestsHas Sponsors
26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality19
Social0
YouTube85
Engagement0
Podcast Overview
Sutherland’s “Back to the Future” podcast dives into real-world business transformation – unpacking bold decisions, leadership lessons, and strategic insights from top executives and innovators.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Language
🇺🇲
Publishing Since
5/23/2025
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26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality19
Social0
YouTube85
Engagement0
6
Excellent Areas
3
Good Performance
10
Growth Opportunities
excellent
Episode Length
55 minutes
Performing excellently!
good
Publishing Consistency
Every 13 days
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poor
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Recent Episodes
April 22, 2026
Delivering End-to-End Memorable Experiences in the Travel & Hospitality Industry
<p>In this podcast, hosted by Michael DeSalles, Principal Analyst at Frost & Sullivan, Becky Ploeger, Global Head of Hilton Reservations – Customer Care & Sales Support, and Hemal Shah, Head of Travel, Hospitality & Logistics Practice at Sutherland, discuss how hospitality organizations are redefining end-to-end customer experience through seamless, personalized, and technology-enabled journeys.</p><p><br></p><h3>What You’ll Learn</h3><ul><li>How Hilton and Sutherland are transforming reservations into a seamless, end-to-end experience that drives both customer satisfaction and revenue growth</li><li>The role of AI and automation in enhancing efficiency while preserving human empathy</li><li>How leading hospitality brands are elevating reservations into a strategic CX and revenue driver</li><li>Best practices for delivering seamless omnichannel experiences across voice, chat, and digital</li><li>How data and analytics enable personalization at scale</li><li>Strategies to build operational agility and maintain service excellence during demand fluctuations</li><li>The importance of strategic partnerships in accelerating innovation and transformation </li></ul><p><br></p><h3>Speakers</h3><h3><br></h3><p><strong>Becky Ploeger</strong></p><p>Global Head, Hilton Reservations – Customer Care & Sales Support</p><p>https://www.linkedin.com/in/becky-ploeger/</p><br><p><strong>Hemal Shah</strong></p><p>Head of Travel, Hospitality & Logistics Practice – Sutherland</p><p>https://www.linkedin.com/in/shah-hemal/</p><p><br></p><h3>Host</h3><p><strong>Michael DeSalles</strong></p><p>Principal Analyst, Frost & Sullivan</p><p>https://www.linkedin.com/in/michael-desalles-82519114/</p><br><p><br></p><p><br></p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
October 21, 2025
Beyond efficiency: The value spectrum of AI
In this episode of Back to the Future with Sutherland, host <strong>Sonya Barlow</strong> is joined by <strong>Shantanu Das</strong>, GM & Global Head of Services, Primary Sales and Scam Prevention at <strong>Wayfair</strong>, and <strong>Sanjay Reddy</strong>, SVP & Global Head of Retail and CPG at <strong>Sutherland</strong>. Together, they explore how AI is redefining the business value spectrum—beyond efficiency and automation—to drive meaningful human impact.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
September 29, 2025
Workforce Rewired- AI, People, and the Choices that Shape Change
In this episode of Back to the Future with Sutherland podcast, Sutherland's Chief People Officer, Eric Tinch, shares his eternally optimistic outlook on AI, People, and Change Management with host Sonya Barlow<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
6 total episodes available
Deep-dive analytics for Back to the Future with Sutherland
Frequently asked questions
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- What is Back to the Future with Sutherland?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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