This podcast will inspire on stage & backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry & is a sought-after expert in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center and the human elements that tie it together ... ultimately, inspiring you to take the show on the road and deliver on the Customer Experience strategy.
Backstage at the Customer Experience
Claim This Podcastby PowerHouse Consulting
5.0(3 reviews)
12 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
This podcast will inspire on stage & backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry & is a sought-after expert in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center and the human elements that tie it together ... ultimately, inspiring you to take the show on the road and deliver on the Customer Experience strategy.
Language
🇺🇲
Publishing Since
4/3/2020
2 verified contact emails on file for Backstage at the Customer Experience
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Recent Episodes
December 22, 2020
Goodbye 2020 Lessons Learned Chapter Four - Assist and Escalation
<p>In the final installment of our series on the contact center realities in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss knowledge base tools and the need for assist and escalation support for work at home agents.<br> <br> Please send any comments or topic suggestions to info@powerhouse1.com</p>
December 11, 2020
Goodbye 2020 Lessons Learned Chapter Three -- Training
<p>In the third installment of our series on the contact center realities in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss new training challenges facing contact center organizations.<br> <br> Please send any comments or topic suggestions to info@powerhouse1.com</p>
December 3, 2020
Goodbye 2020 Lessons Learned Chapter Two -- Hiring
<p>In the second in our series focused on new contact center challenges in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss new hiring challenges facing contact center organizations.<br> <br> Please send any comments or topic suggestions to info@powerhouse1.com</p>
12 total episodes available
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Frequently asked questions
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- What is Backstage at the Customer Experience?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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