Forever Forward℠ at DFW is a new series from American Airlines that takes listeners behind the scenes of the multi‑year modernization across Dallas Fort Worth International Airport (DFW).
Elevating, expanding and enhancing the customer experience
In the latest episode of Forever Forward℠ at DFW, American’s Chief Customer Officer Heather Garboden shares the latest on the airline’s premium enhancements and expansions at Dallas Fort Worth International Airport (DFW), including new lounge spaces, Flagship® check-in and continued focus on the digital experience for premium customers.American’s investment in the premium experience at its largest hubs, including its largest and most connected at DFW, continues as the airline builds and renovates more lounges than ever and provides more personalized, seamless and elevated travel experiences. Forever Forward℠ at DFW is American’s new shortform video series that takes viewers behind the scenes of the multiyear modernization across DFW. As American’s hometown airport and largest hub, DFW hosts more passengers than any other airport in the airline’s network. American is investing billions of dollars to modernize and strengthen its flagship hub, delivering a much smoother experience for our customers and team members, providing more certainty with their schedules and connections and improving DFW’s resilience to handle severe weather and other disruptions.Forever Forward℠ at DFW showcases the exciting updates customers will see over the next several years and is part of American’s long-standing commitment to Texas and the many communities in the airline’s network, bringing customers along as milestones land.
18 Sept 2026
10 new gates on the way
In the latest episode of Forever Forward℠ at DFW, American’s Managing Director of Customer Care at Dallas Fort Worth International Airport (DFW) Derrick Proffitt discusses the new, modern Terminal A pier expansion opening soon.
The pier will bring 10 new gates, and once open, will make Terminal A the airline’s busiest terminal at American’s largest hub. But it’s more than just gates; the pier includes exciting concessions, enhanced customer amenities and new team member support spaces.
30 Jul 2026
Setting up for future growth
In the latest episode of Forever Forward℠ at DFW, American’s Director of Customer Care Maryam Ali shares all that’s in store for Dallas Fort Worth International Airport’s (DFW) new Terminal F.
Coming to life in three phases — with the first opening next year and the final phase completing in 2030 — the fully complete Terminal F will be solely occupied by American Airlines. It brings 31 new gates, a new parking garage, a seamless baggage system, a dedicated Federal Inspection Services (FIS) facility, Skylink access, Flagship® check-in experience, a Provisions by Admirals Club℠ lounge, new dining options, modern amenities and more.
25 Jun 2026
A connection machine
In the latest episode of Forever Forward℠ at DFW, American’s Chief Commercial Officer Nat Pieper discusses the importance of Dallas Fort Worth International Airport (DFW) to American’s broader network and the investments the airline is making to further strengthen its largest and most connected hub.
DFW — a connection machine — has an outsized impact on the rest of the airline’s operation and on the journeys of the nearly 700,000 customers the airline serves every day across its global network. More customers and more bags travel and connect through DFW every day than any other airport in American’s network — with more than 30% of all daily connecting customers and daily connecting checked bags traveling through the airline’s hometown airport.
27 May 2026
Reimagining the customer journey
In the latest episode of Forever Forward℠ at DFW, American’s Chief Security Officer Gary Tomasulo and U.S Customs and Border Protection Area Port Director of Dallas Fort Worth International Airport Jay Ahern share how strong partnerships are transforming one of the world’s busiest international gateways — and American’s largest and most important hub — setting a new standard for secure and smooth travel.
22 Apr 2026
Enhanced flight schedule unlocks countless customer benefits at American’s largest hub and across its network
American's reimagined flight schedule at Dallas Fort Worth International Airport (DFW) is creating a more seamless and consistent experience for customers and team members.
17 Mar 2026
Forever Forward at DFW: Terminal C pier brings new gates and enhanced experience
The investments in Terminal C are important to enhancing the experience for our customers and team members.
26 Feb 2026
Forever Forward at DFW: Investments for the future
In the inaugural episode of Forever Forward(SM) at DFW, SVP of Hub Operations Jim Moses and Chief Communications Officer Ron DeFeo explain all the investments coming to our flagship hub and highlight how the upgrades will deliver a smoother, more reliable experience for customers and team members.
23 May 2024
A conversation about building a global network
How does American Airlines build a comprehensive global network? Alliances and Network Planning work together day in and day out to find new ways to connect our customers to the places they want to visit. From supporting a new flight to Australia or Japan to building new partnerships in South America, the teams constantly look for new and unique ways to provide customers seamless travel to global destinations.
Jeff DeLeon, Senior Manager of Strategic Partnerships, sits down with Mehartaaj Grewal, Manager of International Long-Haul Network Planning, to discuss their teams work together to add new flights to destinations our customers can’t wait to visit.
Go beyond the episode:
American Airlines becomes only U.S. carrier to fly between New York and Tokyo (https://news.aa.com/news/news-details/2024/American-Airlines-becomes-only-US-carrier-to-fly-between-New-York-and-Tokyo-NET-RTS-02/default.aspx)
Bound for Brisbane: American Airlines to fly Down Under next winter (https://news.aa.com/news/news-details/2024/Bound-for-Brisbane-American-Airlines-to-fly-Down-Under-next-winter-NET-RTS-02/default.aspx)
7 Dec 2023
A conversation about inspiring the next generation
How do we inspire the next generation of aviators? One way is providing easy access to introductory aviation STEM education and connecting students to professionals with similar backgrounds and experiences. This is how students build confidence and self-identity in the aviation industry.
Marie Eve Poirier-Harris, Director of Education at the CR Smith Museum, sits down with #AATeam Engineer Karon Washington to discuss how the museum, American Airlines and Dallas Independent School District have teamed up to inspire the next generation of airline professionals through the Aviation Career Pathways program.
Go beyond the episode:
From our Newsroom: American Airlines and CR Smith Museum launch aviation education program bridging the classroom and the industry (https://news.aa.com/news/news-details/2023/American-Airlines-and-CR-Smith-Museum-launch-aviation-education-program-bridging-the-classroom-and-the-industry/default.aspx)
Explore the CR Smith Museum (https://crsmithmuseum.org/)
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