As a global network of senior management consultants, we support leaders and their teams with transforming business models and engaging people for change. In the last couple of years, we have been helping organizations dramatically increase their customer focus, henceforth we are on a mission to help companies to be more Customer Centric.
Podcast Overview
As a global network of senior management consultants, we support leaders and their teams with transforming business models and engaging people for change. In the last couple of years, we have been helping organizations dramatically increase their customer focus, henceforth we are on a mission to help companies to be more Customer Centric.
Language
🇺🇲
Publishing Since
11/16/2020
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Recent Episodes
December 12, 2020
Customer Moments #1 - Well-meant efficiency is not enough to win a customer - FOLLOW-UP
This is the follow-up video we recorded a few days after this one: Customer Moments #1 - Well-meant efficiency is not enough to win a customer (podbean.com) Today we present the conclusion about why well-meant efficiency is not enough to win a customer. Listen and leave your comments. Thank you!!
December 12, 2020
Customer Moments #1 - Well-meant efficiency is not enough to win a customer
Today we have a special video, in which we present a recent experience we had as customers. In our conversation, we reflect on efficiency and relationship - when efficiency may cause you losing customers. Well-meant efficiency is not enough to win a customer. Listen and leave your comments. And, don't miss the Follow-up episode, when we give additional details about the experience. Thank you!!
December 1, 2020
Episode 7 - Customer Experience: A Tough Sell?
Today, we want to show you in 4 minutes how to convince your leader to invest in customer-centricity. We decided that the best way to present the content would be in an interview format, where we explore why Customer Experience is such a tough sell and how to convince your leader anyway.
11 total episodes available
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Frequently asked questions
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- What is Customer Centric Organizations?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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