Learn about how to use the data in your customer conversations to drive improvements to the customer experience. We discuss AI-powered conversation analytics to drive real business change that improves the customer journey, removes customer effort, and enhance overall business improvements. Visit tethr.com for more information.
Customer Experience with Tethr
Claim This Podcastby Tethr
25 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
Learn about how to use the data in your customer conversations to drive improvements to the customer experience. We discuss AI-powered conversation analytics to drive real business change that improves the customer journey, removes customer effort, and enhance overall business improvements. Visit tethr.com for more information.
Language
🇺🇲
Publishing Since
3/17/2021
2 verified contact emails on file for Customer Experience with Tethr
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Recent Episodes
November 2, 2022
CXellence: How RLI empowers customer service agents to deliver great customer service
<p>If you call RLI, a speciality insurance provider, you're not likely to hear "Sorry, I can't help fix that." The company's agents helps both its insurance providers and customers resolve problems and get answers quickly. RLI received Tethr's CXellence Award for Agent Empowerment for having the fewest incidences of agents who said they couldn't help. Learn about how they created a culture of helpful agents, what other customer experience metrics they focus on, and how they create a culture focused on customers. </p>
October 26, 2022
CXellence: How Medical Service Company makes doing business effortless for employees and customers
<p>Medical Service Company starts serving its customers by serving another group first: its employees. They know their customers benefit when they arm their team of contact center agents with the right tools and training to help serve customers. In this podcast episode, learn what metrics Medical Service Company focuses on when it measures its customer experience and how they achieved excellence in its contact center. Medical Service Company received the CXellence Award for Effortless Experiences, based on benchmarking metrics measured through Tethr that showed it had the lowest chronic effort of all Tethr users. </p>
October 19, 2022
CXellence: BCU customer service agents focus on 5 key behaviors to cultivate a great member experience
<p>BCU is one of the fastest-growing credit unions in the country - but has maintained a focus on keeping its members at the center of all they do. In this customer spotlight interview, we talk with BCU about the 5 behaviors they have their customer service agents focus on to create great member experiences and how they meet changing expectations in the digital age. </p>
25 total episodes available
Deep-dive analytics for Customer Experience with Tethr
Frequently asked questions
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- What is Customer Experience with Tethr?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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