A show for every customer with tips to help you get better customer service. Hosted by the two men who know more about the modern customer service landscape than anyone else.
Customer Happiness Show
Claim This Podcastby Amas Tenumah & Bob Furniss
5.0(17 reviews)
15 episodes
Updated Weekly
Accepts GuestsHas Sponsors
Podcast Overview
A show for every customer with tips to help you get better customer service. Hosted by the two men who know more about the modern customer service landscape than anyone else.
Language
🇺🇲
Publishing Since
12/5/2023
1 verified contact email on file for Customer Happiness Show
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Recent Episodes
April 11, 2024
The hidden taxes of customer service
<p dir="ltr">Bob Furniss talks customer service on this week's podcast. He discusses the taxes for cheap postage, long wait time and other hidden taxes of cs. Furniss: There's always a line in the sand that we're willing to abide by.</p> <p dir="ltr">- Bob Furniss: There's like two Americas in customer service. He says there's two Americas with people that don't have the ability to live in the one America. The only way to get good service is to pay up for it. Furniss: How do we solve that?</p> <p dir="ltr">- There are still some basic promises you have to keep. It's uniquely american to expect service as a part of what I'm getting right. Research and compare, then secondarily, take advantages of discounts and promotions. Know what your consumer rights are.</p> <p dir="ltr">- Bob Furniss: 150 million plus people will vote for the same candidates in 2020. He says if you make a little noise by spending your money elsewhere, the economic forces will get people and the companies we deal with to do better for us. Furniss: The best way to support our show is like, subscribe, share, leave us comments.</p>
March 18, 2024
Press 2 for sales, press 3 for pain
<p dir="ltr">We've been in the customer service industry for more than 65 years combined. Amas and I created this podcast to share our thoughts on how you can navigate customer service. While we don't always agree, we hope that you will be the winner based on our experiences.</p> <p dir="ltr">- Amas says he cannot call 1800 numbers in front of young children. He says 50% of the time, he has to talk to a machine. Why don't we ditch the entire press one, press two, talking to a robot deal? Greene: Let's just get rid of it.</p> <p dir="ltr">- A survey found 78% of consumers are forced to connect with a human being after failing to resolve their needs on an automated channel. "I just want to try to explain to the consumer how we got into this mess," he says. The industry has always been inwardly focused on taking better care of customers.</p> <p dir="ltr">- Bob : Want tips? What can they do? He says press the button that chooses the option for sales. Many times more than they want to talk to their current customers. </p> <p dir="ltr">- Bob: Sometimes one can become lost in a big company and lose sight of how one does truly help or impact a customer. Greene: What companies need to do is build better ones. What consumers should do is to demand better.</p>
March 10, 2024
Highlighting positive stories in Customer Service
<p>Bob: Today, we talk about what is actually going well in the world of customer service. He talks about a drive through coffee place in Memphis called Seven Brew. Greene: Every bite of the food tastes like getting a warm hug from your grandma. - If I ever go back to a small town, it's the only place I'll stay. I remember working without my book bag. By the time they finally getting around to call me, it was already in front of my door. I can't imagine doing business with anyone else. - Amazon's self service and how well they think ahead of know if I buy something and it's the wrong size or it's not what I expected. If you as a customer have good experience, and you reward that brand, that's how we drive change.</p>
15 total episodes available
Deep-dive analytics for Customer Happiness Show
Frequently asked questions
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- What is Customer Happiness Show?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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