Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager.<br />Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
Customer Service Culture
Claim This Podcastby Paolo FABRIZIO
5.0(6 reviews)
232 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇮🇹
Podcast Overview
Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager.<br />Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
Language
🇮🇹
Publishing Since
4/23/2014
1 verified contact email on file for Customer Service Culture
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Recent Episodes
June 17, 2026
#231 I migliori benefici di un percorso di up-skilling
Aggiornare le proprie competenze è sempre stato importante. Oggi però questa esigenza si è trasformata in 'urgenza' per rimanere competitivi, come azienda e come persone (manager e collaboratori. Pensando a un percorso di up-skilling, quali obiettivi concreti vorresti ottenere? E come potresti valorizzarli al meglio in azienda? Paolo Fabrizio condivide la propria esperienza con 2 casi concreti.
May 13, 2026
#230 Dati e azioni concrete per la Cultura del Cliente
"Ci siamo resi conto che i nostri competitor ci stanno insidiando". Quando una figura apicale in azienda si esprime in modo così esplicito, vuol dire che la minaccia è concreta. Paolo Fabrizio condivide dinamiche e azioni concrete in questa video intervista, ospite di Letizia Olivari.
April 14, 2026
#229 Gestire il team di customer service nell'era dell'AI
Come Customer Service Manager ti trovi a integrare l'Intelligenza Artificiale in modo efficace e scalabile. Serve quindi anche un contributo attivo da parte dei tuoi collaborastori; di conseguenza anche gestire il team diventa un 'nuovo lavoro'. Ascolta la voce di Paolo Fabrizio.
232 total episodes available
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Paolo Fabrizio
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Frequently asked questions
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- What is Customer Service Culture?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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