by Sam Quirke & Simon Trenker
Customer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth. Join us via: LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/ Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/ YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ
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Publishing Since
8/18/2021
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September 1, 2022
<p>Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell. </p> <p><br></p> <p>What does Health Scoring best practice look like? </p> <p><br></p> <p>In this session, Charles explored </p> <p>- What is a customer health score and what does 'good' look like </p> <p>- Collecting the right data - Health score inputs </p> <p>- How to get started; configuring and measuring health scores </p> <p>- Using Health Scores to reduce risk/create opportunity </p> <p><br></p> <p>Tell us about yourself: </p> <p>"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software. </p> <p>Millions of people across the world have used our tools to get involved in decisions that directly affect their lives." </p> <p><br></p> <p>A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community! </p> <p>Charles Connell: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVRjaFZwaEcyUHE2UzJSQXhMY1l6eS0wX1hkQXxBQ3Jtc0trN2hpQXp6TVBjaENDUmxSZGJVUHdna3U4QU9scHltTnQ3TkNDcUVmaWVPVmMzcmdtYlBMTHQ4NWtITGNKcmUxRG40ZzJRUlFvclowQzZka2ljekJUbzJQYnBUOS1xekI0ajlFWjBtRXV1dldTRW51MA&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fcharlesconnellaus%2F&v=6hxglOtqsZw" rel="nofollow" target="_blank">https://www.linkedin.com/in/charlesco...</a> </p> <p>Customer Success Australia homepage: <a href="https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true">https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true</a></p>
August 3, 2022
<p>Recorded 26th August 2022. </p> <p>Customer Success Australia welcomes you to our next Meetup! We will be diving into all things CX Metrics with some great panelists. NPS…CSAT…CLV…CES…you’ve heard them all before, but how can you get these metrics to work for you to help drive value for your customers? Join us to find out, enjoy some insightful discussion, Q&A and make new connections.</p>
November 19, 2021
<p>This Meetup was in partnership with SuccessCOACHING. Find out more about their great training offering at <a href="https://successcoaching.co/" target="_blank">https://successcoaching.co/</a></p> <p>Customer Success is a journey and the road to success is always under construction. Learn the benefits of a strategic approach to account planning and come away with the knowledge and skills to develop a Success Plan that delivers.<br> <br> Join us at Meetup #3 to hear from Andrew Marks, Co-Founder and COO of SuccessCOACHING, on developing success plans for your customers.<br> <br> Andrew has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.<br> <a href="https://www.linkedin.com/in/andrew-successhacker/" rel="ugc" target="_blank" title="https://www.linkedin.com/in/andrew-successhacker/">https://www.linkedin.com/in/andrew-successhacker/</a><br> <br> <br> <br> </p>
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Customer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth.
Join us via: LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/ Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/ YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ
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