Podcast thumbnail for CustomerX Therapy

CustomerX Therapy

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by Dana Alvarenga & Kaily Baskett

5.0(1 reviews)
8 episodes
Updated Daily
Accepts GuestsHas Sponsors

Podcast Overview

CustomerX Therapy is a podcast that brings CustomerX Pros to the therapy couch. We will dive into topics around being a one person team, how to launch successful programs, overcoming challenges with sales, and many many more. With a bit of fun and advice from your two resident therapists; Dana and Kaily.

Language

πŸ‡ΊπŸ‡²

Publishing Since

8/25/2021

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Recent Episodes

Episode thumbnail for Creating a virtual user group strategy or the 4 C's of an Exceptional Customer Experience (Consistency, Communication, Community, Celebration) with Callie Rojewski

April 25, 2022

Creating a virtual user group strategy or the 4 C's of an Exceptional Customer Experience (Consistency, Communication, Community, Celebration) with Callie Rojewski

<p>In Episode 8 <a href="https://www.linkedin.com/in/callierojewski/">Callie Rojewski</a>, the Customer Advocacy and Marketing Manager at Guru joins us on the therapy couch.</p><p>The 4 C’s are each equally important but all achieve specific outcomes and help build an experience your customers virtually will not forget and a willingness to continue to engage in the future with you. Callie goes into her strategy and her why.</p>

Episode thumbnail for The Role of Empathy in Customer Experience with Ashna Patel

April 7, 2022

The Role of Empathy in Customer Experience with Ashna Patel

<p>Inside a team or an organization <strong>empathy helps with management and collaboration by helping to understand the other person's perspective</strong>. Then externally with your customer experience and customer management, putting yourself in someone else's shoes can make it easier to find a compromise between two points of view. In turn building a strong trusted relationship. That's a broad definition of empathy within business.</p><p>Tune in to our latest episode as Ashna Patel joins us on the Therapy couch and hear how Ashna puts this into practice and how you can too.</p><p>Connect with <a href="https://www.linkedin.com/in/ashnapatel92/">Ashna on Linkedin.</a></p>

Episode thumbnail for Customer Advocacy vs. Customer Marketing with Jennifer Susinski

March 11, 2022

Customer Advocacy vs. Customer Marketing with Jennifer Susinski

<p>Jennifer shares with us about telling stories and being human. She believes as well as the CustomerX Therapy hosts in the importance of bringing authenticity into the B2B world of advocacy and marketing and sales and customer success. Honestly into really any customer facing side of the business. Sit back on take a listen to how Jennifer is putting this advocacy approach into practice.</p><p>Connect with Jennifer on LinkedIn <a href="https://www.linkedin.com/in/jennifersusinski/">here.</a></p>

8 total episodes available

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Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is CustomerX Therapy?

CustomerX Therapy is a podcast that brings CustomerX Pros to the therapy couch. We will dive into topics around being a one person team, how to launch successful programs, overcoming challenges with sales, and many many more.

With a bit of fun and advice from your two resident therapists; Dana and Kaily.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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