Podcast Overview
<div>Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.</div>
Language
🇺🇲
Publishing Since
6/1/2023
1 verified contact email on file for CX Broadcast
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Recent Episodes
August 21, 2023
How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch - The CX Broadcast with Maggie Faust, Chief Customer Officer at Loris
In this episode, we explore How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch. Join us, as we speak to Maggie Faust, Chief Customer Officer at Loris, and discuss Defining an Awesome Customer Experience, Discussing the various ways AI can enhance the customer experience, Finding the Right Balance, and Sharing real-life examples, ethical considerations, Future Trends and Predictions, and practical implementation advice.
July 4, 2023
The Role of Customer Success in Driving Product Adoption
In this episode, we will explore the various strategies and best practices used by customer success teams to help customers better understand and use products effectively. Join us as we speak with Ahaan Pandit, Associate Director of Customer Success at Capillary Tech and delve into the importance of providing a seamless onboarding experience and ongoing support. Gain insights on how to ensure customers remain satisfied with the product and increase user adoption.
June 14, 2023
Value of Customer Satisfaction in the emerging B2B Landscape - The CX Broadcast with Karthik Srivatsa, Customer Experience Consultant at Cisco
In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boards, feedback and product design, and calculating ROI for a B2B CX program. Gain insights on how exceptional customer experiences drive business success.
4 total episodes available
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Frequently asked questions
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- What is CX Broadcast?
<div>Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.</div> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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