Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpest minds from the CX C-Suite to share their stories and insights, so that you can learn how to empower your customers to feel fully seen, heard, and understood — to create customers for life.
CX Confessions: The Customer Experience Show
Claim This Podcastby Khoros
4.9(10 reviews)
31 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
Podcast Overview
Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpest minds from the CX C-Suite to share their stories and insights, so that you can learn how to empower your customers to feel fully seen, heard, and understood — to create customers for life.
Language
🇺🇲
Publishing Since
5/8/2021
1 verified contact email on file for CX Confessions: The Customer Experience Show
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Recent Episodes
November 9, 2022
Why consistency is critical in CX with Prachi Gore, VP of Marketing, Checkr Inc.
<p><span style="background-color: transparent;">In this episode of </span>CX Confessions: The Customer Experience Show<span style="background-color: transparent;">, host Staci Satterwhite, COO at Khoros, and guest host Natanya Anderson, General Manager, Strategic Services at Khoros, sit down with Prachi Gore, the VP of Marketing at Checkr Inc., a platform that uses AI to make background screening more efficient, speed up the hiring process, and drive revenue. As an accomplished marketing leader with a passion for innovation, strong team building skills, and consistent high performance, Prachi has plenty of wisdom to share about optimizing outcomes through excellent CX practices.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Join us as we discuss:</span></p><p><br></p><p><br></p><ul><li><span style="background-color: transparent;">Why creating value for customers should be the number one priority for any business</span></li><li><span style="background-color: transparent;">How to tie effective CX directly back to business outcomes</span></li><li><span style="background-color: transparent;">Why a lack of collaboration between sales and marketing teams is the number one reason go-to-market strategies are ineffective</span></li><li><span style="background-color: transparent;">How buying power is more distributed among enterprises today, which changes customers’ expectations</span></li><li><span style="background-color: transparent;">Why prioritizing real and authentic communication with customers is critical</span></li></ul><p><br></p><p><br></p><p><span style="background-color: transparent;">Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fpodcasts.apple.com%2Fus%2Fpodcast%2Fcx-confessions-the-customer-experience-show%2Fid1566770279=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Apple Podcasts</a><span style="background-color: transparent;">, on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fopen.spotify.com%2Fshow%2F5NTb8fcSQMyZcK0DjQT89U%3Fsi%3Db8972a478fd14014=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Spotify</a><span style="background-color: transparent;">, or </span><a href="https://khoros.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">here</a><span style="background-color: transparent;">.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.</span></p><p><br></p><p><br></p><p><span style="color: rgb(34, 34, 34);">This episode of CX Confessions was produced by </span><a href="https://www.quillpodcasting.com/?utm_source=podcast&utm_medium=shownotes+&utm_campaign=client_podcast&utm_content=khoros" target="_blank" style="color: rgb(17, 85, 204); background-color: transparent;">Quill</a><span style="background-color: transparent;">.</span></p>
October 26, 2022
Strengthening connectivity in the healthcare space with Blake Adams, Senior Vice President of Marketing at Florence Healthcare
<p><span style="background-color: transparent;">In this episode of </span>CX Confessions: The Customer Experience Show<span style="background-color: transparent;">, host Staci Satterwhite, COO at Khoros, and guest host Philippe Mesritz, VP Professional Services at Khoros, sit down with Blake Adams, Senior Vice President of Marketing (Head of Marketing) at Florence Healthcare. As employee #8 at Florence Healthcare, Blake has helped to grow the company from the ground-up, and he has plenty of CX wisdom to share from his 13+ years of experience as a marketer.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Join us as we discuss:</span></p><p><br></p><p><br></p><ul><li><span style="background-color: transparent;">How technological innovations are improving healthcare CX</span></li><li><span style="background-color: transparent;">Why Blake is a big advocate for interoperability and systems integration</span></li><li><span style="background-color: transparent;">Strategies for creating a more accessible and inclusive customer experience</span></li><li><span style="background-color: transparent;">Why Florence Healthcare focuses on analyzing operational data </span></li><li><span style="background-color: transparent;">Where Blake sees the healthcare industry going in the future</span></li></ul><p><br></p><p><br></p><p><span style="background-color: transparent;">Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fpodcasts.apple.com%2Fus%2Fpodcast%2Fcx-confessions-the-customer-experience-show%2Fid1566770279=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Apple Podcasts</a><span style="background-color: transparent;">, on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fopen.spotify.com%2Fshow%2F5NTb8fcSQMyZcK0DjQT89U%3Fsi%3Db8972a478fd14014=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Spotify</a><span style="background-color: transparent;">, or </span><a href="https://khoros.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">here</a><span style="background-color: transparent;">.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.</span></p><p><br></p><p><br></p><p><span style="color: rgb(34, 34, 34);">This episode of CX Confessions was produced by </span><a href="https://www.quillpodcasting.com/?utm_source=podcast&utm_medium=shownotes+&utm_campaign=client_podcast&utm_content=khoros" target="_blank" style="color: rgb(17, 85, 204); background-color: transparent;">Quill</a><span style="background-color: transparent;">.</span></p>
October 12, 2022
Why identity is a key element of the CX journey with Atri Chatterjee, Chief Marketing Officer at ForgeRock
<p><span style="background-color: transparent;">In this episode of </span>CX Confessions: The Customer Experience Show<span style="background-color: transparent;">, host Staci Satterwhite, COO at Khoros, and guest host Anastacia Darby, Director of Strategic Development at Khoros, sit down with Atri Chatterjee, Chief Marketing Officer at ForgeRock, a San Francisco-based access management software company that’s on a mission to create simple and secure identity experiences. With more than three decades of experience in marketing at several different tech companies ranging in size from start-ups to well-established enterprises, Atri has plenty of wisdom to share on digital identity, key CX trends, and more.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Join us as we discuss:</span></p><p><br></p><ul><li><span style="background-color: transparent;">Why digital identity is a key component of CX today</span></li><li><span style="background-color: transparent;">The consumerization of IT</span></li><li><span style="background-color: transparent;">How digital transformation has brought both security and CX to the forefront </span></li><li><span style="background-color: transparent;">The cost of poor CX to enterprises</span></li><li><span style="background-color: transparent;">Why Atri and his team are aiming to create frictionless, “passwordless” environments in the future</span></li></ul><p><br></p><p><br></p><p><span style="background-color: transparent;">Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fpodcasts.apple.com%2Fus%2Fpodcast%2Fcx-confessions-the-customer-experience-show%2Fid1566770279=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Apple Podcasts</a><span style="background-color: transparent;">, on </span><a href="https://quaxel1.net/v1/t/c/b2ee9997-44e9-68e5-2494-7ca59868be5b/gm%3A3289cfc0-004b-4271-87dc-90dff07c7ba9/Multiple%20Recipients/?https%3A%2F%2Fopen.spotify.com%2Fshow%2F5NTb8fcSQMyZcK0DjQT89U%3Fsi%3Db8972a478fd14014=" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Spotify</a><span style="background-color: transparent;">, or </span><a href="https://khoros.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">here</a><span style="background-color: transparent;">.</span></p><p><br></p><p><br></p><p><span style="background-color: transparent;">Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.</span></p><p><br></p><p><br></p><p><span style="color: rgb(34, 34, 34);">This episode of CX Confessions was produced by </span><a href="https://www.quillpodcasting.com/?utm_source=podcast&utm_medium=shownotes+&utm_campaign=client_podcast&utm_content=khoros" target="_blank" style="color: rgb(17, 85, 204); background-color: transparent;">Quill</a><span style="background-color: transparent;">.</span></p>
31 total episodes available with 3 transcripts
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- What is CX Confessions: The Customer Experience Show?
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This podcast updates daily.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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