Looking to connect with customers on their own terms – before, during, and after a purchase is made? This is the podcast for you! On CX education we cover the birds, bees, and business benefits of creating modern customer experiences. In each episode you’ll hear from the experts – and learn how to create an experience your customers love!
Podcast Overview
Looking to connect with customers on their own terms – before, during, and after a purchase is made? This is the podcast for you! On CX education we cover the birds, bees, and business benefits of creating modern customer experiences. In each episode you’ll hear from the experts – and learn how to create an experience your customers love!
Language
🇺🇲
Publishing Since
8/17/2022
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Recent Episodes
October 25, 2023
Exploring paths to customer loyalty in retail with Kelsey Jones from SAP Emarsys
Episode summary In this episode of CX Education, host Gwen Lafage engages in a thought-provoking conversation with Kelsey Jones from SAP Emarsys. The discussion centers around the critical topic of customer loyalty in the retail landscape. Kelsey stresses the importance of understanding different kinds of loyalty, shedding light on five distinct types: incentivized, inherited, silent, ethical, and true loyalty. Gwen and Kelsey take a deep dive into these loyalty categories, and disc...
September 20, 2023
Navigating digital evolution for a better CX with Michael Elschenbroich from stylink
Episode summaryIn the latest episode of CX Education, host Sunny Dhami sits down with Michael Elschenbroich, the CEO of stylink. Michael shares his intriguing journey, tracing his steps from the early days of founding a digital agency to steering the helm at stylink. His experiences in digital and social media marketing shine through as he reflects on his days as a WordPress blogger. Michael shares stories about being one of the first Twitter users in Western Germany, highlighting his fo...
September 6, 2023
Enhancing customer experience through SMS payments with Craig Temkin, Solutions by Text
Episode summary In this episode of CX Education, we welcome Craig Temkin, the director of Vendor Operations and Solution Consultants at Solutions by Text. Craig shares his journey from the messaging industry to the fintech space and how he's merging these two passions at Solutions by Text. He discusses the importance of creating a seamless, friction free payment experience for consumers and how text messaging can play a pivotal role. Craig also shares his take on the industry's future, h...
21 total episodes available
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Frequently asked questions
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- What is CX Education?
- How often does this podcast release new episodes?
This podcast updates inactive.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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