C-Xcel Chats are conversation about customer Experience Excellence. The podcast episodes cover best practices in Industry wrt people, processes n technology that are utilized towards building great Customer Experience
CX Excellence - chats with Anjali
Claim This Podcastby Anjali Malhotra
9 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇮🇳
Podcast Overview
C-Xcel Chats are conversation about customer Experience Excellence. The podcast episodes cover best practices in Industry wrt people, processes n technology that are utilized towards building great Customer Experience
Language
🇺🇲
Publishing Since
5/1/2021
2 verified contact emails on file for CX Excellence - chats with Anjali
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Recent Episodes
April 23, 2024
Brands & CX: Uniting Marketing and Experience
<p>In the latest episode of CX Excellence Chats with Anjali, she delves into the intricate relationship between brand equity and customer experience, with Beth Karawan, Co-Founder of ImprintCX. Hear them speak about the transition from marketing to CX, the impact of brand purpose on customer strategy, the importance of storytelling, cross-functional collaboration and more! Join them as they explore dimensions of brands forging meaningful connections with their customers that potentially enhance brand-customer relationships. <a href="https://www.youtube.com/hashtag/cxexcellence" rel="nofollow">#CXExcellence</a><a href="https://www.youtube.com/hashtag/brandexperience" rel="nofollow">#BrandExperience</a><a href="https://www.youtube.com/hashtag/customercentricity" rel="nofollow">#CustomerCentricity</a><a href="https://www.youtube.com/hashtag/marketingstrategy" rel="nofollow">#MarketingStrategy</a><a href="https://www.youtube.com/hashtag/brandpurpose" rel="nofollow">#BrandPurpose</a> Connect with Anjali: LinkedIn: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa1ZCMlVFVHFLVWZINzBoM2pQbE5oYm5ER0R6UXxBQ3Jtc0trYnJFelBWY3NlOUFyeWpsYjhFVkpLZ3hjR2ZLZWVQYXF1a2F4T1hMVDJuRUp0cUkzV28tMVBzbFNlbVdLTkZPdHdpTW8xOFBjTVdXeTVad1lneWw3N25wR2g0UnBySnFiSTBjSzRUSURhZm15cElURQ&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fanjali-malhotra-17505525%2F&v=qv78841yzwk" target="_blank" rel="nofollow"> / anjali-malhotra-17505525 </a> Instagram: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWtHVmpFc2FvQUNsd3RmQUY1VDlWdDNyU2dvZ3xBQ3Jtc0trdy1XcGxSWjYyTFRCRldwY2hlRHlhVG41RWhnT211VTJXYVEtcW9uTGZTS0tQZ3VzUFFhbmR5cnA5U19pdzdUZTJPQTJGZXVCOWxsSDJoVHVnT09RLU12d19nVW91TFFpamxlY1REVHczSC1hdThqZw&q=https%3A%2F%2Fwww.instagram.com%2Fcxcel3%2F&v=qv78841yzwk" target="_blank" rel="nofollow"> / cxcel3 </a> Twitter: https: //twitter.com/xcel_c Facebook: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa2FCQ0JicV9xY1RBN05ROGd6Qnd4X25jMzVKUXxBQ3Jtc0ttbmh4ZGtpeG1ENmJqYU15X1BhSEpoYXctcnhJdlNHOE1FSmV4d0lka3A2SXFUcS13bFpVc2Q1YmhLcUFWaG5OTlYzV2QySmQ5YUpmcG9VSkR5VmZoQUdyRFVWcC02bEx3NEN4dHd4d1VFNVQ5SFpYOA&q=https%3A%2F%2Fwww.facebook.com%2Fcxcel3&v=qv78841yzwk" target="_blank" rel="nofollow"> / cxcel3 </a> Email: anjali@c-xcel.com Website: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbkJwcElOa2pHbUZkeDdKQUNHSWZqdlIyeElTd3xBQ3Jtc0tubjJXVnA1bWY2djVVUEQ5Zmp5VVFNa245Q2x5WTRlRzhmaFBfTFN3N3ZsaFNoMDlLenpVbkZFTm1fdFB1SzlDcEpLWmh0WkVXOWE2dG5zMFctSHJyMVdPSEF3ZjNCdzZEeG1jQ1lkNDRBaG5iMXBQYw&q=https%3A%2F%2Fwww.c-xcel.com%2F&v=qv78841yzwk" target="_blank" rel="nofollow">https://www.c-xcel.com</a> </p>
April 4, 2024
Building Customer-Centric Organizations
<p>In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.</p> <p>Connect with Anjali:</p> <p>LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/</p> <p>Instagram: https://www.instagram.com/cxcel3/</p> <p>Twitter: https: //twitter.com/xcel_c</p> <p>Facebook: https://www.facebook.com/cxcel3</p> <p>Email: anjali@c-xcel.com</p> <p>Website: https://www.c-xcel.com</p> <p><br></p> <p>#CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast</p>
March 20, 2024
Decoding Customer Behavior: The Data-Driven Approach in Retail
<p>Join Anjali, host of CX Excellence Chats, in an enlightening conversation with Arpit A., Director of Growth Strategy & Data CoE at Anarock Retail- as they delve into the pivotal role of data analytics in shaping customer experience (CX) within the retail landscape. Explore how data-driven insights unlock valuable customer preferences, behaviors, and expectations, driving strategic decisions and enhancing retail CX.</p> <p><br></p> <p>Connect with Anjali:</p> <p>LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/</p> <p>Instagram: https://www.instagram.com/cxcel3/</p> <p>Twitter: https: //twitter.com/xcel_c</p> <p>Facebook: https://www.facebook.com/cxcel3</p> <p>Email: anjali@c-xcel.com</p> <p>Website: https://www.c-xcel.com</p> <p><br></p> <p>#RetailCX #DataAnalytics #CustomerExperience #RetailInsights #DataDrivenStrategy #RetailStrategy #CXExcellence #RetailTrends #CustomerInsights #DataInsights</p>
9 total episodes available
Deep-dive analytics for CX Excellence - chats with Anjali
Frequently asked questions
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- What is CX Excellence - chats with Anjali?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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