Welcome to the CX Expert Talks Podcast powered by Alterna CX. We are bringing together industry experts, best practice stories from our customers and the newest insights on Customer Experience Management. Reach out to us for any inquiries or questions at www.alternacx.com/contact-us
CX Expert Talks
Claim This Podcastby Alterna CX
8 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇹🇷
Podcast Overview
Welcome to the CX Expert Talks Podcast powered by Alterna CX. We are bringing together industry experts, best practice stories from our customers and the newest insights on Customer Experience Management. Reach out to us for any inquiries or questions at www.alternacx.com/contact-us
Language
🇺🇲
Publishing Since
8/8/2019
1 verified contact email on file for CX Expert Talks
Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.
Recent Episodes
September 30, 2020
How to Drive Branded Customer Experience Transformation in a Challenging and Highly Regulated Industry?
David Lloyd, International CX and Service Design Manager at E.ON, discusses maximizing opportunities with customers with relatively low contact frequency, CX efforts, and the scalability under an enterprise-level CX program. If you have any questions, contact us directly at info@alternacx.com.
September 1, 2020
The Future of Retail and Customer Experience
Recently the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. MediaMarkt was able to make the shift easily and enabled a seamless transition for its customers. In this episode, Yenal Gokyildirim, CEO of MediaMarkt Turkey, together with Caglar Gogus, CEO of Dogan Holding, talked about how the company adapted to the uncertainties and shared their view of the future of retail and CX. If you have any questions, contact us directly at info@alternacx.com.
July 9, 2020
Using Contextual Relevance to Drive Continuous Improvement in Customer Experience
How can companies leverage VoC to understand the context of the experience and improve customer journeys? Together with CX-expert Don Peppers and CX Consultant and Practitioner Betül Yılmaz, we discussed contextually relevant customer experiences. If you have any questions, you can contact us at info@alternacx.com
8 total episodes available
Deep-dive analytics for CX Expert Talks
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is CX Expert Talks?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.